Does Superdrug pay their employees well?

According to anonymously submitted Glassdoor reviews, Superdrug employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Superdrug. This rating has been stable over the past 12 months.

How satisfied are employees working at Superdrug?

53% of Superdrug employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Superdrug 3.0 out of 5 for work life balance, 3.1 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Superdrug?

Sales Advisor (450) , Sales Assistant (345) , Team Leader (234) , Sales Associate (165) , Assistant Manager (97) , Part-time Sales Advisor (82) , Store Manager (74) , Sales Adviser (53) , Retail Assistant (41) , Retail Sales Assistant (33) , Customer Service (31) , Customer Assistant (29) , Retail Sales Associate (25) , Supervisor (25) , Manager (21)

What are the pros of working at Superdrug according to real employee reviews?

"Some friendly staff that share the exact same views because the issues are so bad!" ((in 178 reviews)); "Nice people to work with most of the time.able to swap shifts within staff if management agrees and break length is okay too and discounts." ((in 141 reviews)); "The other sales assistants were friendly and a great team" ((in 106 reviews)); "Good training and office." ((in 43 reviews)); "good benefits and good for confidence" ((in 43 reviews))

What are the cons of working at Superdrug according to real employee reviews?

"management is poor" ((in 222 reviews)); "Pay is low in comparison to many other companies in London (20% less than average unless you are at a senior level)" ((in 218 reviews)); "Area managers are rude and arrogant" ((in 125 reviews)); "Long hours and sometimes long" ((in 121 reviews)); "The management are under so much pressure that they take this out on staff members under them." ((in 45 reviews))

Superdrug reviews

3.3

53% would recommend to a friend

(2,597 total reviews)

Peter Macnab

68% approve of CEO

39% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Superdrug has an employee rating of 3.3 out of 5 stars, based on 2,597 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Superdrug employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

3K reviews

2.0

Jun 10, 2024

Lack of support, Training and Benefits

Team leader

Recommend

CEO approval

Business Outlook

Pros

Customer facing role with nice regulars

Cons

Lots of pressure on meeting shop targets even when they don't make sense for the location/type of clients. No support when dealing with abuse from shoplifters and a lack of support from upper management with training and work life balance.

Superdrug Response

2y

Thank you for leaving a review. At Superdrug we are dedicated to providing all our customers with the best deals and customer service possible. The mental and physical health of all our employees is of utmost importance to us and that is something we take very seriously. Please do reach out to our people advice team at peopleadvice@uk.aswatson.com if you have more information you want to share, tell us more about your experience or to help us improve.

3.0

May 13, 2024

Store Manager

Store manager

Recommend

CEO approval

Business Outlook

Pros

-Great people. -Everyday is different and interesting. -Good discounts.

Cons

-Often work far beyond reasonable hours- sometimes 6-7 days, without reasonable chance to take leau days later. Long days, early starts (5.30/6am, late finishes 9/10pm after midnight for stocktakes or promotion changes. -Allways on call, including night time alarm call outs -Weekend working including every Saturday and some sundays. -Bank Holiday working -Hot in summer, many stores have no heating or cooling. Rental cooling units can be hired, but lack of ventilation makes shop very humid. -Holiday booking challenging, when booking a week off rarely manage to get a whole weekend included as weeks run Sunday to Saturday

Superdrug Response

2y

Thank you for sharing your current experience. We’re really sorry to hear you’re not fully enjoying your time in store. We understand our teams work extremely hard in this ever changing environment. If possible, we would recommend speaking to your area manager to talk through your concerns, alternatively if this is not an option, contact our people team who will be able to advise.

3.0

May 2, 2024

Does not value merchandising

Merchandise planner

Recommend

CEO approval

Business Outlook

Pros

Good bonus scheme and care

Cons

Head of supply chain didnt want to replace staff because according to him they didnt do anything anyway Which left us working extra hours Noone else in the business cares for what you do or values it. You will spend your time doing all the behind the scenes work for buying while they then present it as their own in meetings, they dont realise the work put into the reports created so you wont get any thanks Promote the wrong people No career progression Barely any involvement in any meetings with senior team You wont learn or progress in this role

Superdrug Response

2y

Thank you for your review, we strive to offer a great experience for our colleagues and we’re really sorry to hear you did not have the best experience. We would love to hear more and if you are willing to share please contact us at peopleadvice@uk.aswatson.com.

Viewing 115 - 117 of 2,597 Reviews

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Lack of support, Training and Benefits

Store Manager

Does not value merchandising

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