Startek reviews

Management is incompetent. I worked with a great group of people and I felt like our team was quite successful, however the management brought everyone down. One woman who got promoted to management after three months on the job let it go to her head. She would yell at the team, make up lies about people she didn't like, and take her "fake complaints" to HR just to get those people in trouble, even though they never did anything wrong. She actually got someone fired by lying to HR about them. The HR manager was completely rude, unfair and bias. She was not someone I would want controlling that department. She played favorites and treated everyone else badly. She would come in late, leave early, and constantly close her door so she could talk on her cell phone and have her personal conversations on the company dime. They didn't do a very good job of training people once they were hired. They claim they provide paid training and once you start you'll be able to completely do your job without having any questions. Lies! They do provide training but afterward most people were lost on what to do, no one seemed to want to help, and our supervisor at the time stepped down because he was so confused on what his job expectations were. Most people here just do their job and go home. Some get caught up in the office gossip and try to get involved in other people's lives. Some people were friendly but some were just down right rude, even on the phone to customers. Whenever someone would complain to HR it was not kept confidential, the HR manager would go around and ask people what their thoughts were regarding the complaint. She would often order pizza to be delivered to her office and invite her favorite employees up there to share the pizza with her. She was not professional at all and walked around gossiping more than attempting to do her job.

Unfortunately, cons outweigh pros. I never thought I would write a bad review about StarTek but they left me no choice. Please understand this is only the Cincinnati branch I am speaking of, as corporate has yet to get a review from me while I wait to see what they do. The Cincinnati branch has had a lot of turnover since starting.. employees and upper management. The management knows very little about managing or the actual job. EGO, EGO, EGO, not a good combination with customer service and sales. They constantly blame any issues on the client we are serving. Although there were several excellent employees, management made sure they were gone if they didn't partake in their bs or high school behavior. Raises were a joke. I got more when I was 16 working at a movie theater. Although system issues were a major issue from the beginning, they did eventually get most of those worked out. Once the best part of management was gone, the team leads felt it necessary to try and fill shoes of people they couldn't touch. It was a very bad situation for employees. Lots of unfilled promises and parading of numerous people that more than likely wouldn't be there in 6 months anyway. I won both the sales contests the client held in a year. Yet my position there meant no more than someone who performed poorly. My last straw was when a team lead talked to me like an abusive spouse. The things he said were very unprofessional and he did this while I was trying to fix and issue for a customer and our client. I made a lot of money doing what I do best, but it certainly wasn't worth the incompetence that team leads and management had shown since I began with Cincinnati when they first opened in July 2012.