Pros
Client provided an awesome bonus structure for doing your job and doing it well! You get to work from home, most of the time. Hours for the business division work out well in Cincinnati branch. If you need a job to get you through until you find something else, this will work.
Cons
Unfortunately, cons outweigh pros. I never thought I would write a bad review about StarTek but they left me no choice. Please understand this is only the Cincinnati branch I am speaking of, as corporate has yet to get a review from me while I wait to see what they do. The Cincinnati branch has had a lot of turnover since starting.. employees and upper management. The management knows very little about managing or the actual job. EGO, EGO, EGO, not a good combination with customer service and sales. They constantly blame any issues on the client we are serving. Although there were several excellent employees, management made sure they were gone if they didn't partake in their bs or high school behavior. Raises were a joke. I got more when I was 16 working at a movie theater. Although system issues were a major issue from the beginning, they did eventually get most of those worked out. Once the best part of management was gone, the team leads felt it necessary to try and fill shoes of people they couldn't touch. It was a very bad situation for employees. Lots of unfilled promises and parading of numerous people that more than likely wouldn't be there in 6 months anyway. I won both the sales contests the client held in a year. Yet my position there meant no more than someone who performed poorly. My last straw was when a team lead talked to me like an abusive spouse. The things he said were very unprofessional and he did this while I was trying to fix and issue for a customer and our client. I made a lot of money doing what I do best, but it certainly wasn't worth the incompetence that team leads and management had shown since I began with Cincinnati when they first opened in July 2012.