It really is one of those jobs that depend on who you know or are in the "in" crowd regarding advancement. There are entirey too many secrects kept from the general population regarding their jobs which impacts workplace satisfaction. Most higher ups all have their own agenda which negatively impacts not only communication within their own ranks but tha agent level as well. Churn is extremely high for a job that is fairly easy (come to work, take calls, adhere to your schedule, hit your metrics, go home for the day, rinse and repeat).
It is true that the compentincy of the supervisors are fairly low and that they cannot assist their own agents on accounts they support. Which leads to hear say from the floor, which is mostly wrong, which causes upset customers. Individual growth and development is non existent as Supervisors waste much of their time BS'ing with operations and spending time in the break area. Sup calls are like pulling teeth when assistance is needed. And like so many other sites, there is always some kind of contradicting information wether it comes from HR or the Site Director. Everyone there just wants to collect a paycheck and to hell with the people who actually want to do a good job.
Metrics standards are very challenging coming directly out of training which makes for a stressful ABAY period. You have really 1 week to adjust before corrective actions start coming your way. Some quit before they get fired. A big morale killer right out of the gates to know that if you don't shape up in 4 weeks you are fired. Recruiting sucks on so many levels as they always overfill classes to compensate for attrition, problem is training rooms can only seat so many people. Being in a training room and not having your own PC for several weeks is not an ideal learning solution. The training team is spread very thin having 2 trainers for 5 lines of business with no compensation definitely effects their performance as well.
StarTek does indeed know how to dangle the carrot, but usually does not make good on promises made. People usually churn out of the business before StarTek has to act anyway. Every interaction you have is documented either during or after you leave in speaking with a manager. While I understand the process, it very much hinders the will for speaking freely as anything you say can and will be held against you should you F up.
