Pros
Coworkers and store management tend to be great, higher pay than other similar jobs, benefits available if you work at least 20 hours a week, tips have gone up since digital tipping has been implemented, food and drinks are free while working, very lgbtq+ friendly environment, flexible scheduling.
Cons
Any management that is a district manager or higher is grossly out of touch with actual working environment, store management is highly variable by store, the company switches out store managers between location nearly every 2 years, increased outside management hires, physically demanding, customers have been getting ruder and ruder, emotionally exhausting, many managers take their stress out on their shift supervisors, you're expected to drop everything on your days off to cover shifts, people get fired for being late but not for racism, union busting, more focused on speed than quality
