Starbucks reviews

3.5

57% would recommend to a friend

(85,476 total reviews)
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Brian Niccol

33% approve of CEO

41% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,476 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes y servicios de comidas industry (3.7 stars).

Reviews by job title

85K reviews
4.0
Oct 18, 2009
Recommend
CEO approval
Business Outlook

Pros

As with any retailer, the past 2 years have been difficult due to the economy and declining sales, and the subsequent pressures put on companies and their staff (layoffs, cutbacks, expecting a lot more of every person in every position, etc). You have the flexibility to make your own schedule week to week and balance work-life, but as with most DM roles, it's 50-60 hours per week average. It's what you make of it and really is manageable, and senior leadership respects your work-life balance. I've worked here many years and respect & dignity and professionalism is always in place, if not you won't last long.

Cons

Not many pros for being a DM these days, except be lucky you have a job. The gratitude is barely existent for making any of your numbers, and being under high scrutiny at all times. Any performance pay raise you get will be well below cost of living inflation (typically has been for many years, so that's no big deal) . The only thing looking brighter is that sales expectations are more realistic and more field leaders may actually see quarterly bonuses on a few occasions this year.

4.0
Aug 16, 2009
Recommend
CEO approval
Business Outlook

Pros

Fun, pro employee office to work in. Free coffee (duh!) and lots of activities to get involved with. Pretty good information sharing including quarterly town hall meetings with CEO.

Cons

Pay hasn't kept up with market. Company seeks to be in 50th percentile, so harder to recruit top candidates. Hiring process is VERY slow, but better candidates seem to get chosen with fewer bad hires. 401(k) match is now discretionary, not fixed. Stock purchase discount dropped from15% to 5%. No stock option at time of hire, but yearly in November (about 14% of value of your annual wages). Not enough to make you wealthy, but has some upside potential. Two rounds of layoffs (2008 and 2009) have made for poorer morale. Some benefit cuts make Starbucks less of an attractive office than it once was, but still a far more employee friendly company than most.

2.0
Mar 17, 2009
Recommend
CEO approval
Business Outlook

Pros

If you really love people and coffee, Starbucks is a great place to work. Starbucks is a company that was founded on a mission statement and certain guiding principles through which everything was supposed to be viewed. One of these six guiding principles was that they would take care of their partners, and this was something that was taken very seriously. Working for the company you can receive full benefits for working 20 hours a week, you get 1 pound of coffee of your choice for free per week, and a 30% discount on anything in the store anytime. Hard workers usually earned the opportunity to advance in the company or take on other leadership roles in their store. There are over 15,000 starbucks retail stores in the Unites States, and any time you need to transfer to another store the company is very accommodating. Starbucks almost always welcomes transferred partners well before hiring a completely new partner.

Cons

Starbucks has, in light of the hard economic times facing our country, made many decisions to their detriment. Starbucks has done what they have had to do in order to stay afloat, but they have cut corporate and management positions all over the place. Opportunities to advance are at an all-time minimum, and partners across the country no longer feel like they are being cared for in the way that they were. During these tough times it is difficult to get the hours you need to qualify for benefits. Starbucks seems to be compromising their old guiding principles at every turn these days, and they have come up with an all new mission statement. Starbucks is becoming less a coffee shop with every new innovation from the vivanno, to tea lattes, to breakfast sandwiches that must be warmed in ovens.

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