the bad customers, are terribly bad, they will abuse you, swear at you, and treat you like garbage and you have to accept it, customers aren't always right, but we do have to say yes. a man came in and basically said he was training me like a dog, while another lady swore at me on drive thru like crazy and then demanded to speak to my manager to which my manager told me off about why i didn't tell her that we we're very busy.
management is terrible, my team has had two complete team turnovers within the past 6 months, with only 3 people of the same team still here, myself included. starbucks offers flexible hours, that is not true whatsoever, you need to have a 90% availability to be hired, and you are unable to change that availability for 6 months. my store was not allowed shift changes at all, and specifically put it onto one person, so that everyone else could switch except for that person. cut hours excessively after hiring a whole bunch of baristas, then saying they can't afford this many people. management is always forgetful and will write you up about things that the shift supervisor forgot to do or assigned and signed you off on it. Management will also promise you opportunities to move up, and how they want you to move up but then never help you with it, then when you ask about it they say you never showed any initiative. It takes a lot of work to be appraised if even noticed for all the things you do. Oh and don't let me forget, how management always tells people that our break isn't given to us, it's a privilege and that it isn't mandatory for them to give us that. I have gone 8.5 hour shifts only getting my unpaid half hour break literally at the 8 hour mark, and then asking if i could just go home half a hour early instead, and i was not allowed.
