Starbucks reviews

3.5

56% would recommend to a friend

(85,287 total reviews)
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Brian Niccol

31% approve of CEO

40% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,287 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes y servicios de comidas industry (3.7 stars).

Reviews by job title

85K reviews
2.0
Aug 7, 2017
Recommend
CEO approval
Business Outlook

Pros

-Good Benefits. -Some good, honest people.

Cons

-Constant updates to promotions without detailed information, resources, or time to plan. -Very much a Rah Rah atmosphere. If you do not suck up to the hire ups constantly, you will go nowhere and receive limited help. -Company constantly cuts labor drastically and tables work orders at the end of quarters/fiscal years, which hurts partner morale as well as creates a not so pleasant work environment at times. -Years behind other companies in technology which makes the job very hard at times. -I worked for the company in this position for 11 years and all except one of my bosses micro managed everything. -Some managers focus on cleanliness in their district, some DT times, some partner development. You will be told you are doing a lot of wrong things until you find out the way the area you are in works. Expect a lot of "unconstructive" criticism. -Many more things that would take me too long to write.

1.0
May 3, 2017

Hierarchical Mad House

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-You get your exercise going up and down stairs all day in the HQ building. You get more exercise walking potentially a mile away to find affordable parking. -You get a 30% discount on Starbucks food, bev and merch.

Cons

Starbucks is losing its culture. It's not a welcoming place to work. You are on your own from day one. Get ready to figure it all out for yourself. The culture is very passive aggressive and supremely hierarchical, though they don't think they are. God forbid you're not a VP at this company. If you're not a VP, you may as well be an indentured servant. The pay is not competitive but you get the privilege of working crazy hours and trying to meet impossible goals for people who are never happy, but it's Starbucks, so you should be grateful, damnit. If you're not grateful, there are other people who want the brand on THEIR resume and you can be replaced. That's the message at Starbucks.

2.0
Oct 6, 2016
Recommend
CEO approval
Business Outlook

Pros

Work with highly creative designers. 9-5 hours mostly, desk are empty by 6pm.

Cons

Very top heavy management. Managers are more valued than creatives. Too many middle managers without a clear vision for creative directions. Designers churning out designs only to be rejected at the top because there's no transparency and creatives are not allowed to present their work to the decision makers. If you come in as contract, Starbucks uses talent reps such as Filter, The Creative Group, Aquent..etc. So there is no negotiating your wages. The hourly rate is pretty low for such a world known brand and will keep paying people lower than standard wages because they know people will take it just to get Starbucks on their resumes and/or told don't worry this gets you in then you'll have a chance at salary...but when I was there there were many contractors working for them for a year or more never offered salary. One was even told not to apply. I was told to apply by my manager only to get rejected after working with my team for 7 months and getting glowing reviews. If you're a strong-minded, rational female you will struggle here.

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