Starbucks reviews

3.5

56% would recommend to a friend

(85,148 total reviews)
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Brian Niccol

31% approve of CEO

40% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,148 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurantes y servicios de comidas industry (3.7 stars).

Reviews by job title

85K reviews
5.0
Jun 12, 2020
Recommend
CEO approval
Business Outlook

Pros

Starbucks is hands down the best job I've had. Along with offering part-time partners insurance, they also have an awesome scholarship to get a bachelor's through ASU. The best way to move up is to really take the mission and values to heart and practice what they preach.

Cons

Some stores need more team building than others.

4.0
Aug 29, 2010
Recommend
CEO approval
Business Outlook

Pros

Young and intelligent workforce comprised of people who genuinely like the company and the brand. The focus on doing what is right for the customers is deeply ingrained within the corporate culture, as is doing what is best for employees. The work/life balance is great - the complete opposite of somewhere like Amazon

Cons

Although the organization is relatively flat, many decisions come from the very top. The culture promotes gut over logic or facts as a basis for decision-making, which is a reflection of the poor data management systems within the company. Hard data is hard to come by, and the company operates without great visibility around what is going on in the field. The pay is terrible. No buts about it. At least once per day, I think to myself, "I'm happy with my job, but I'm really bitter about the compensation package." Also, the amount of vacation we receive is a joke. For an experienced employee to come in and have only 2 weeks of vacation is ridiculous.

1.0
Jul 8, 2017
Recommend
CEO approval
Business Outlook

Pros

Extremely good work life balance, very little expectation for delivery and the general pace of life is incredibly slow, as most people "review and assess" things for many days before any kind of action is taken. Even the most basic items and deliverables take many months.

Cons

Extremely toxic political and hierarchical structure that has to correlation to real world skill, the corporate world at it's finest. From the most Senior Management downwards, the only way to obtain seniority and respect within Starbucks is to sit on the same chair for years on end and place an obedient smile on your face. One of the most unskilled and inefficient technology departments anywhere in the world, they would struggle to successfully deliver the new company blog. Trust is placed in the loudest voices instead and no one has any real understanding of quality over quantity, the result being complete mayhem to anyone who is truly good at what they do. Every single thing is over-engineered, extremely poorly thought through, 10 times more expensive than it should ever be, and everyone around in the tech department has no reason to take such a career up in the first place, they are shockingly bad and that seems to be the status quo. People constantly get fired at the behest of seniors for taking on simple arguments, and that is the way of Starbucks, fire the people who disagree with you, keep around obedient staff who's so astonishingly unskilled and clueless they would rival the bureaucracy of any government in the world, and the same story seems to be consistent through multiple departments of the caffeine driven behemoth. They do not hire quality, they have no idea how to recruit talent, it's merely the portrayal of the proverbial "the blind leading the blind", to a degree rarely seen in this world. If you are junior in terms of real skills but senior in how you perceive yourself and you have a mortgage to pay, Starbucks is engineering heaven.

Viewing 7 - 9 of 85,148 Reviews

Glassdoor has 90,845 Starbucks reviews submitted anonymously by Starbucks employees. Read employee reviews and ratings on Glassdoor to decide if Starbucks is right for you.