The entire business model is based on acquisitions. Find a firm with a 20+% profit margin; acquire the company; raise billable rates 20%; and hope that after a year you retain a few of the top players so you can make a 5% profit after you have taken care of the abundance of overhead (accountants, lawyers, policy makers, etc).
The point: When a company rapidly expands, it has trouble with it's identity. Each acquired firm had their own formula for success. Changing that formula on a local level is slow and sometimes appears almost nonexistent. Acquisitions should be balanced with organic growth. For more information, review the company size five years ago, ten years ago. This company needs more than a feel-good policy written by a suit in a vacuum.