Sofitel Hotels reviews

The lack of communication is unbelievable. No one knows what is going on. No one shares information with other departments so we look like morons in front of guests. The turn over rate is something I’ve never seen before. So many good people have left or been fired because they are not part of this little click that has formed from California. Several Directors are absolutely clueless and leave everything for the hourly employees with no direction, no communication, no acknowledgement, nothing, some departments don’t even have the right tools to get the job done, but where are the directors or managers? Oh it’s 1:45pm they are gone for the day, does the GM notice this? No. So the hourly employees are left running the show, which is ok because the team will get things done. It just amazes me that the GM does not notice his top managers are totally useless. This could be one of the best hotels in Chicago but if you go to trip advisor Sofitel Chicago is continuing to drop in the rankings because horrible management. My guess is Marriott will scoop this place right up.

Work load can be very demanding at times. Some tasks can seam menial and unnecessary