Aug 10, 2017
Sixt Response
8yWe appreciate your honest feedback with your review. We are happy to hear you believe this is a great job for someone with experience in Sales or Customer Service. Those are two of the most important skills needed for this industry. I hope you enjoy working with our fleet of cars as much as our customers love them! We’re glad you are able to take advantage of our benefits package. We provide affordable healthcare to all employees after 60 days of employment. We also take pride in lowering our health care premiums for employees based of tenure.
Sixt allocates a lot of resources into recruiting and staffing to ensure our employees are properly trained for their position. Each manager must first become a “management trainee” before being able to supervise one of our branches. This special course educates our branch managers on how our company works and tests their knowledge on daily operations. We keep them up to date with company knowledge by periodically setting training for our upper management positions. Sixt also brings in management from Sixt Germany and external candidates with experience in the industry. We try our hardest to recruit management that ensure our branches are being run properly by experienced and skilled persons.
Customer Service Associates have the opportunity to move into non- entry level positions that offer a higher base rate. We provide a quick growth potential based off performance. CSA positions have metrics, such as surveys completed by customers asking how well the CSA performed his/her work duty. There are also specific protocols in documenting car rental damage. Both of these metrics are reviewed by the manager, and they assess how to move forward with the employee. As far as coming into an entry level customer service position, we are extremely competitive and pay above market value compared to other car rental companies. The rate offered for this position is significantly above minimum wage, and Sixt is always looking to promote from within to our best performers.
Please note, Sixt does have a drug and alcohol policy where we hold the right to test any employee if we were under the suspicion of drug abuse. Sixt does not tolerate the use of drugs and alcohol in the workplace, or operating a vehicle. If we were to notice any employee under the influence, they will be subject to take a drug and alcohol test, and will take proper disciplinary action. Sixt also does not tolerate fraud in any capacity. Our management team runs a “Daily Fraud” report to keep abreast any unethical activity at the front counter, as well as check- in. If we believe any fraud is occurring in any of our branches, we will fully investigate and prosecute. Fraud is a fire-able offense, and will lead to termination.
Again, I would like to thank you for your honest feedback. Sixt certainly values the responses of current and/or previous employees’ experiences at Sixt. We are continuously looking for ways to improve and make our business a better place to work. I strongly encourage you to reach out to our VP of HR about your concerns. Please contact Gaddy at 954-874-1793.