Sixt RSA reviews

Thank you for your review. We are concerned regarding your feedback. We provide expansive training for our managers and continuous feedback and coaching for them on a regular basis. Our most senior managers are the head of our airport locations and have tenure with Sixt. We have confidence that their direction and management style reflects the companies core values and trust that they facilitate an environment that is challenging but rewarding for all of our employees. As a Rental Sales Agent there are goals and expectations for sales and customer service. The training process is so extensive that we have weeks of training initially, refresher training every 3-6 months, as well as daily/weekly coaching with your Regional Sales Performance Manager. Through all of this, our RSA's will have the tools necessary to offer the greatest options to our customers based off of their needs. We have zero tolerance for dishonesty form our agents and do not promote this behavior. We encourage you to make your own decisions at the counter and work with your customer as far as pricing. The role is very flexible. Of course, with the entire industry there are times were we may not have a specific vehicle a customer desires due to seasonality, late returns, damaged vehicles, etc. As a result we are able to find alternatives for our customers, especially at an airport location with a large fleet to choose from. If you have additional concerns that you would like to discuss our team would like to speak further. You can reach us at 954-874-1793.

Thank you for your review. We are glad that you were satisfied with the commission structure as a Rental Sales Agent with us! What really separates Sixt from any rental car company is the positive customer service experience. We strive to make every customer feel as if they are in a 5 star hotel and our Rental Sales Agents and Customer Service Associates are a huge part of that. As an agent you have a lot of leeway to to go the extra mile for our customers. Without our customer loyalty we would not have revenue so this is always at the forefront for us. We are concerned about your comment regarding management. Fraudulent activity is not condoned and we have zero tolerance for it. This is a fireable offense and will not be encouraged by any manager. We will further investigate this concern. Our Area Managers are focused on management development and are dedicated to facilitating a great environment for our employees and and customers alike. Similarly, motivation is provided through coaching techniques and incentive based friendly competition among agents and associates. Although the sales position can be stressful because you are meeting goals, we try to make the process as fun and rewarding as possible! Finally, Sixt is focused on innovation. this is imperative for our business and clearly seen through MyDriver and other services that have pushed us beyond our competitors. We are consistently updating policies to match the times and also support our customers. After 6 years in the United States Sixt has grown significantly and our people also reflect this. Many employees that have proved themselves in entry level positions are now managers, not due to favoritism but because of performance.