Is Shell a good company to work for as a Customer Operations?

Customer Operations professionals working at Shell have rated their employer with 3.2 out of 5 stars in 55 Glassdoor reviews. This is a lower than average score with the overall rating of Shell employees being 4.0 out of 5 stars. Search open Customer Operations Jobs at Shell now and start preparing for your job interview by browsing frequently asked Customer Operations interview questions at Shell .

Does Shell pay Customer Operations employees well?

Customer Operations professionals rate their compensation and benefits at Shell with 3.7 out of 5 stars based on 55 anonymously submitted employee reviews. This is 5.3% worse than the company average rating for salary and benefits. Find out more about Customer Operations salaries and benefits at Shell .

What are the top reviewed jobs at Shell?

Cashier (333) , Engineer (306) , Business Analyst (302) , Software Engineer (276) , Project Manager (261) , Manager (232) , Intern (215) , Analyst (212) , Sales Associate/Cashier (158) , Project Engineer (118) , Financial Analyst (111) , Process Engineer (106) , Customer Service Representative (91) , Data Engineer (90) , Sales Associate (89)

What are the pros of working at Shell according to real employee reviews?

"good work life balance and flexible" ((in 1479 reviews)); "very ethic and good benefits" ((in 1048 reviews)); "Pay is good and they gave out quarterly gas cards based upon profits and earnings." ((in 775 reviews)); "The culture is great and supportive yet challenges you to continuously expand your professional skills." ((in 707 reviews)); "great people and multicultural (though the latter is changing through centralisation and offshoring)." ((in 676 reviews))

What are the cons of working at Shell according to real employee reviews?

"Continuous restructurings every 2 years mean no job security and teams being understaffed (although certain top management remains same for decades)." ((in 229 reviews)); "bad managers and cumbersome working with HR employees to get forms." ((in 162 reviews)); "Long hours and lots of things going on at once" ((in 133 reviews)); "poor leadership and direction" ((in 92 reviews)); "lots office politics is there" ((in 75 reviews))

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Shell

Shell Customer Operations reviews

3.2

68% would recommend to a friend

(55 total reviews)

Wael Sawan

27% approve of CEO

29% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.7

Compensation and benefits

3.6

Culture & values

2.9

Work/Life balance

2.9

Senior management

2.8

Career opportunities

Customer Operations employees have rated Shell with 3.2 out of 5 stars, based on 55 company reviews on Glassdoor. This indicates that most Customer Operations professionals have a good working experience there. Shell is rated in line with the average (within 1 standard deviation) by Customer Operations professionals compared to other employers within the Energía, minería e infraestructura pública industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

55 reviews

5.0

Aug 6, 2020

Management

Customer operations specialist

Recommend

CEO approval

Business Outlook

Pros

Great people, Taxi reimbursement, Work from home during pandemic.

Cons

Encouraged to speak up but if you speak up they will take it against you. Salary not competetive anymore compared to any company with the same role. Slow career progression. You need to stay 4 years in a role before progressing. Upper management is great but Unit's management is lacking of leadership skills. Alot of employee is demotivated already. Shell's upper management is the best but the lower management is the worse. No work life balance in customer ops.

5.0

Jun 10, 2020

A company with a good heart and lending hands

Customer operations

Recommend

CEO approval

Business Outlook

Pros

- good compensation package - good healthcare package - health, safety, and security of employees

Cons

Not Applicable for now .

5.0

May 12, 2020

MNC Oil and Gas Company

Customer operations specialist

Recommend

CEO approval

Business Outlook

Pros

A lot of things to learn. Nice colleagues. Working in professional way. Nice working environment.

Cons

High GPA to achieve. Lower increment compared with other MNC.

Viewing 46 - 48 of 55 Reviews

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Shell Customer Operations reviews

Ratings by category

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Reviews by job title

Management

A company with a good heart and lending hands

MNC Oil and Gas Company

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