Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (375) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (110) , Account Executive (108) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (65) , Solutions Consultant (60) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 785 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 445 reviews)); "Great people and product at ServiceNow" ((in 408 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 392 reviews)); "Good pay and stock options" ((in 252 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 179 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 123 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 50 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 32 reviews)); "No training or guidance from management" ((in 26 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,710 total reviews)

Bill McDermott

92% approve of CEO

77% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,710 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

2.0

Sep 6, 2021

Culture and DIBs are a complete smokescreen in the Sales & Pre-Sales organization.

Advisory solution consultant

Recommend

CEO approval

Business Outlook

Pros

Technology is great Company advocates for a better, more diverse world

Cons

Sales only cares about numbers and acts disgustingly against the company culture Leadership turns a blind eye any time problems are raised Managers do not support the culture, pushing their own, old boys’ school “culture” as being more important instead. People who are meant to be managers and leaders are simply fragile bullies, and the organization rewards that. Don’t get sucked into thinking that the ServiceNow culture is present one iota in sales, and don’t think for a second that you will be supported in the organization unless you’re a good old boy.

3.0

Jun 1, 2021

Toxic work environment

Sales manager

Recommend

CEO approval

Business Outlook

Pros

Great customer advocacy, good benefits,

Cons

Long working hours, high risk of burnout, difficult to sell the platform, lack of collaboration and team spirit, mid-managers are micro managers, aren't empathetic to a pandemic situation, low scores on EVS and yet they still don't act upon the feedback given. Breeding a toxic culture in Asia.

1.0

Dec 27, 2020

Worst team of Servicenow - Cloud Infra where people are treated inhumanly.

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

Decent Salary Company has good work culture in few of the teams but Cloud Infrastructure Shared is worst of all.

Cons

People are shouted, scolded left and right for no reason. So many complaints and 360 degree reviews have fallen deaf ears of senior management. So many people have been fired, forced to leave immediately. No due respect been given to people. Power politics is in full play here. They have been insulted, maligned and forced to shut their mouth. People are judged based on the college and company from where they are coming and not by their work. People who are not from Top companies or IITs/NITs are treated inferior. Only people coming from these companies are valued and rest are considered as rats. This company is built by hard working engineers and not by such people who is roadblock to company's success. He is running this team like his own house and even HR is afraid to raise voice against him.

Viewing 295 - 297 of 5,710 Reviews

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