Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (375) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (110) , Account Executive (108) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (65) , Solutions Consultant (60) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 785 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 445 reviews)); "Great people and product at ServiceNow" ((in 408 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 392 reviews)); "Good pay and stock options" ((in 252 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 179 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 123 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 50 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 32 reviews)); "No training or guidance from management" ((in 26 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow reviews

4.1

81% would recommend to a friend

(5,710 total reviews)

Bill McDermott

92% approve of CEO

77% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,710 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

2.0

Sep 10, 2020

Great branding but not as shiny on the inside

Sales director

Recommend

CEO approval

Business Outlook

Pros

Great technology, inspirational CEO and high growth

Cons

Big discrepancies in how jobs are levelled and compensated. Hiring external people into senior roles instead of promoting from within. Preaching diversity but not many ethnic leaders in the company and hardly any women leaders outside the US. Compensation department is ruthless and looks for ways to not pay sales staff. Tremendous workload and micromanagement. Some countries do not have benefits in line with market.

2.0

Apr 17, 2019

Not so good for product managers

Associate product manager

Recommend

CEO approval

Business Outlook

Pros

Good pay, stocks and benefits

Cons

Bad product management . Difficult to move across the BUs. Will be stuck with a BU. Lots of irrationality in hiring product managers.

3.0

Apr 6, 2019

Good place to work but career path is unclear!!

Software engineer

Recommend

CEO approval

Business Outlook

Pros

- Good work culture and casual work environment. - Unlimited Vacation days off. - Company is doing very well. ServiceNow platform is a powerful platform and you develop a good skill set of how you can use the platform to make things better.

Cons

- Getting a promotion is a big struggle. It seems a big deal for someone getting a promotion even if a person has worked and done pretty well for that team. - It may not be easy to work for some of the teams and may take some time to adapt to the team work environment. - Make sure people should know about the team and work they do if planning to interview for the particular team. Work widely varies from team to team. - People may start with a good compensation but years pass by and you may feel underpaid and undervalued.

Viewing 298 - 300 of 5,710 Reviews

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