ServiceNow reviews

4.1

81% would recommend to a friend

(5,688 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,688 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Aug 11, 2018

Growing fast but without pains

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You receive vested stocks once you are onboard, the first lot invests after one year working in the company. Benefits are good. If you are favourite or women in some cases you have chances to grow. They pay bonus.

Cons

Work life balance can be an issue as some managers don’t put employees first, some don’t care you have a personal life outside work. Moving to another area is very difficult as external recruitment is preferred over internal recruitment overall and HR is horrible. Company is changing but is also impacting employee experience within the company with increased bureaucracy, changes in payment of bonus, changes of hours of work and even changes of your payment day.

3.0
Jan 19, 2018
Recommend
CEO approval
Business Outlook

Pros

• Growth opportunities • Offices are state of the art • Macbook Pros for everyone • Snacks and bi-weekly happy hours

Cons

• Growth opportunities have led to a workplace with too many directors and mangers with overlapping responsivities and not the skillsets necessary. There are many cases where directors have no direct reports since they have been pushed around from team-to-team. • Culture is disappearing quickly. The culture in which everyone feels valued, everyone has a voice, friendly people who are excited be at ServiceNow, teams working with other teams are things of the past. • Business Units work in silos and there is lot’s of overlap and wasted effort. • 4 billion by 2020 doesn’t seem achievable based on the growth patterns discussed in All Hands. • Best talent leaves around 4 years after RSUs vest.

2.0
Sep 7, 2017

frustrating

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

good perks, good benefits, rsu’s and the stock price is rising rapidly. the founder institutionalized a culture where engineers are respected but unfortunately that’s being chipped away since he left.

Cons

non technical managers for engineering teams. managers and tech leads that steal credit for other people’s work. many coworkers that do not produce work or produce work at extremely low quality and leave their messes for someone else to fix. 15 year old codebase which is held together by patch on top of patch on top of patch. no embrace of continuous integration. too many old timers who are afraid that CI and test automation will replace their jobs. lots of politics.

Viewing 211 - 213 of 5,688 Reviews

Glassdoor has 6,624 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.