Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (373) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (110) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (64) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 779 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 448 reviews)); "Great people and a lot of flexibility" ((in 408 reviews)); "Benefits are good and fair" ((in 397 reviews)); "Good pay and worklife balance" ((in 259 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 179 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 127 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 46 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 31 reviews)); "No diversity in the Amsterdam office." ((in 26 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow reviews

4.1

81% would recommend to a friend

(5,688 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,688 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

2.0

Jul 22, 2020

Join if you are not bothered about work-life balance and career griwth

Product manager

Recommend

CEO approval

Business Outlook

Pros

-Decent benefits -Decent pay and stock options -Strong P4 leadership

Cons

- Not much career growth. -HR policies are a joke. Your band, designation and pay depends on your incoming salary and not based on your experience and talent. You will see a lot of people who are inexperienced , inefficient and are still in a better band/has better salary because their incoming salary was high. No parity. -Take home will be low due to stock options. -IDC Management is a joke. Most of them joined from companies like Oracle, ADP etc . They don’t have managerial/leadership skills. - No work life balance. Indian PMs are POs basically. They will have to work atleast 10 hours a day. Meetings till 11.30 pm on most of the days is very common. - Policies in India are different from global policies, which are the worst. - In the name of ramping up IDC, company hired anyone who applied for a job! This is seen across the quality of people in Engineering/QE/UX/Documentation. Lot of inefficient and poor performers in all departments.

2.0

Mar 19, 2020

Political

Director

Recommend

CEO approval

Business Outlook

Pros

Good pay, good work environment, and opportunities

Cons

Behavior at the senior level is driven by politics, not transparent, performance reviews revolve around senior level perceptions versus meeting goals and driving business forward as determined by your boss, bad behavior cross functionally is allowed

3.0

Jul 17, 2019

Very superficial

Business systems analyst

Recommend

CEO approval

Business Outlook

Pros

- Product is amazing and having the ability to interact with the product makes you feel very engaged. - The benefits are continuing to get better (401k match, parental leave, etc.)

Cons

- LOTS of layers of management - Leadership is a little narcissistic - Teams operate in silos

Viewing 208 - 210 of 5,688 Reviews

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