Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      81% would recommend to a friend

      (5,680 total reviews)
      avatar

      Bill McDermott

      92% approve of CEO

      78% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Culture & values

      4.2

      Compensation and benefits

      4.0

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,680 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      1.0
      Oct 22, 2021

      Horrible inter office politics

      Contract manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay was ok at times.

      Cons

      Horrible office politics, toxic environment, lack of support by management, gender discrimination, when asked by management to do something illegal I refused and from then on was set up for failure by him and ultimately pushed out.

      5.0
      Apr 7, 2020

      Best Career Decision I Ever Made

      Program director
      Recommend
      CEO approval
      Business Outlook

      Pros

      A truly hungry and humble culture that values its people above all else. Seeing our CEO make a pledge that we would do no layoffs due to the COVID-19 downturn was inspiring, and a lesson in leadership. This is a company that knows it can and will change the world, and make the world of work, work better for people. And, it's people are so committed to doing so. I have never felt so proud or grateful to work for a company. Awesome product, kind people, unlimited vacation, and flexible workplace that truly works with employees to ensure they are happy, productive, and taken care of at all turns. Career opportunities abound internally for those who are self-directed and take responsibility for their own careers. I'm not sure what the lower Glass Door reviews were driven by previously - but there are no signs of trouble now. This is a company that has high accountability standards, which is a great thing.

      Cons

      The company is in a state of transition, moving from a successful company to a rocketship led by a new type of leadership. Some employees are comfortable with increased levels of infrastructure required to grow a business, and others are not. You sometimes find yourself working with people who are stuck in their ways, and end up swirling before they're ready to come along on the maturity journey.

      3.0
      Mar 9, 2020

      Great if you're working for pay. Do not come here for the leadership or career growth!

      Senior solutions consultant
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Solid pay & benefits, lots of money to be made in stock grants and ESPP - The technology is exciting to work with; innovative and in-demand - Fellow SCs are an intelligent and collaborative crew

      Cons

      - Growing layer of middle management that's inept, arrogant, and more interested in playing politics than actually leading the business or their people - The good leaders that exist are being marginalised and aren't rewarded for doing the right things - Growth and development is a political game and you are a pawn. Promotions and leadership roles are bargaining chips for management to get their own needs met. Most promotions are not about who is best suited to the role, but about the power other leaders gain by moving up their own allies.

      Viewing 154 - 156 of 5,680 Reviews
      Related searches: ServiceNow jobs | ServiceNow salaries | ServiceNow benefits | ServiceNow interviews | ServiceNow conversations
      ReviewsServiceNow reviews

      Glassdoor has 6,615 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.