ServiceNow reviews

4.1

81% would recommend to a friend

(5,669 total reviews)
avatar

Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,669 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Jul 24, 2015
Recommend
CEO approval
Business Outlook

Pros

There are some good intelligent people like Fred Luddy, Pat Casey, Allan Leinwand in the company from whom you learn a lot.

Cons

No appreciation of work, Managers really don't know anything other than politics, No Work-Life balance, Work 9-6 and then take offshore calls as well in the night. No Promotions if you are not good at politics!

2.0
May 11, 2015

Extremely poor HR/hiring/firing policies

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great product, good eng team

Cons

Negative work culture Poor HR policies Company does not believe in people, fires them without a reason, without a notice. Someone should track the number of people they fire. Will def be in the top 5 tech companies.

1.0
Nov 8, 2014
Recommend
CEO approval
Business Outlook

Pros

Salary is above market rate, although they are smart with the stock options and you have to stay a year at least to cash in some of the shares (a way of keeping people on board who would otherwise leave even before a year)

Cons

Extremely stressful and demanding job, long hours include more weekends than they should, continuous shortage of staff due to recruitment can't keep up with the growth of customer base, not compatible with family life at all, and burns you out fast. Some teams have less pressure than others, and people do not tend to stick around very long in the teams where the pressure and stress is the worst. The management refuses requests of moving teams internally unless someone is already working there for 1.5 years on average (long time to stick around if someone is burning out). Despite opening up locations internationally, they do not promote/allow transfer to other locations. Possibility for any sort of promotion is very restricted, they prefer that people stick around in their role for years, no matter how good they are (at least in Europe this is the situation).

Viewing 127 - 129 of 5,669 Reviews

Glassdoor has 6,603 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.