ServiceNow reviews

4.1

81% would recommend to a friend

(5,668 total reviews)
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Bill McDermott

92% approve of CEO

78% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,668 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
5.0
Apr 7, 2026

Supportive culture with strong pay. AI forward company!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Autonomy and trust to do your job. No micromanagement. Strong brand in the market. Competitive pay and benefits. Robust learning and development program through ServiceNow University. Supportive environment and culture for employees. AI embedded product. Future thinking organization.

Cons

Silos for work at times. Poor communication between lines of leadership at times. Some line managers better at driving accountability than others.

5.0
Apr 7, 2026

Great company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good culture Good pay Great benefits Flexible working

Cons

No cons whilst working at the company

5.0
Apr 6, 2026

Best Place to Work!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Warm and supportive people Open to learn and teach culture Challenging opportunities

Cons

Best place to work because it gives you all the possibilities to thrive.

Viewing 88 - 90 of 5,668 Reviews

Glassdoor has 6,600 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.