Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at ServiceNow?

77% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (380) , Senior Software Engineer (206) , Staff Software Engineer (115) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (68) , Senior Manager (65) , Solutions Consultant (61) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 817 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 451 reviews)); "Great people and a lot of learning" ((in 407 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 400 reviews)); "good pay and established brand" ((in 254 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 177 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 127 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 46 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 36 reviews)); "No diversity in the Amsterdam office." ((in 27 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.0

77% would recommend to a friend

(5,747 total reviews)

Bill McDermott

89% approve of CEO

72% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

4.1

Compensation and benefits

3.9

Work/Life balance

3.8

Career opportunities

3.7

Senior management

ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,747 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

4.0

Jul 17, 2025

Great Culture

Account executive

Recommend

CEO approval

Business Outlook

Pros

Great benefits Modern tech stack

Cons

High pressure when it comes to targets

2.0

Jul 16, 2025

Are they willing to take action on EVS scores?

Client director

Recommend

CEO approval

Business Outlook

Pros

It’s clear who is fully engaged, who is curious, who is willing to put in the work, and who wants to get better. The opposite of the previous statement is also abundantly clear. Focus attention on those who are committed and disregard distractions. Solid benefits. Golden handcuffs if that's what you want for a few years.

Cons

ServiceNow does not have a track record of promoting successful individual contributors into leadership roles. Leadership hires are typically external candidates with prior leadership experience or internal leaders from other product lines or verticals. Many first-line, almost all of second-line, and every third-line and above sales leader lacks sufficient understanding of the products and how the solutions integrate. Due to the lack of leaders with a semblance of technical aptitude, the development of ICs is being crippled and deals are falling apart. Too much reliance on strong product offerings vs true selling capabilities. Additionally, sales leaders struggle in customer meetings to answer simple questions about our products, which impacts credibility. A significant number might be better suited elsewhere.

4.0

Jul 16, 2025

Good work culture

Applied research scientist

Recommend

CEO approval

Business Outlook

Pros

Good work culture, you get well-being days, focus days to improve your learning.

Cons

I've seen many re-org happening inside the company.

Viewing 676 - 678 of 5,747 Reviews

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