ServiceNow reviews

4.0

77% would recommend to a friend

(5,741 total reviews)
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Bill McDermott

89% approve of CEO

72% positive business outlook

ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,741 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
4.0
Aug 1, 2025
Recommend
CEO approval
Business Outlook

Pros

The benefits are excellent, at least compared to my experience thus far. The company seems great, doing well, supportive, and responsive when help is needed.

Cons

I was surprised by the sheer amount of onboarding content—much of it felt repetitive across various required training modules. Additionally, the expectation that new technical hires need hands-on help to set up their computers seems like an inefficient use of Digital Technology’s time. I also disagree with the policy requiring employees to be in the office 2 days a week if they live within 30 miles. This approach doesn’t align with environmentally conscious values and fails to accommodate neurodivergent individuals who have thrived in remote environments. In-person work can introduce challenges like noise, sensory overload, and constant distractions—often leading people to compensate by working longer or taking tasks home anyway. While some employees genuinely benefit from in-office collaboration, assuming that everyone works better in person is reductive—and frankly, ableist. A more flexible, inclusive approach would recognize the diversity of work styles and needs across the company. In-office attendance should be optional, not mandated, allowing individuals to choose the environment where they do their best work.

5.0
Jul 31, 2025
Recommend
CEO approval
Business Outlook

Pros

- Great people that were friendly and engaged - Company culture was awesome as it was very focused on employees welfare and environment, much more than most companies

Cons

Communication about Onboarding goals etc. lacked clarity

Viewing 643 - 645 of 5,741 Reviews

Glassdoor has 6,679 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.