ServiceNow reviews

4.1

79% would recommend to a friend

(5,737 total reviews)
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Bill McDermott

91% approve of CEO

74% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,737 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
4.0
Sep 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Great people and products. Fantastic brand recognition

Cons

Confusing names for products and some products are overlapping.

1.0
Sep 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Some great colleagues, was able to provide real value for my Team. I actually used the Product that they developed to do my job and based on that hands on experience was constantly trying to improve said Product for their Customers. To that end, I was enabled to Walk the Talk (rather than merely paying lip service to goals that never otherwise materialize). I can say I am walking away with actual knowledge and experience gained rather than being simply drained from all the political nonsense that otherwise goes on in every corporate environment that has reached it's peak and is heading in decline.

Cons

Value that was provided was not recognized by Leadership in the form of promotions, raises but work/contributions were absorbed by Leadership so that Leadership could be promoted. Much lip service paid to equal opportunities and diversity but no real action to support this. Middle Management heavy with skills focused on 'maintaining their jobs' amidst routine (quarterly) re-orgs wherein 'redundant roles' were eliminated. Much lip service is paid towards 'career goals' and supporting 'growth' but absent in evidence.

Viewing 565 - 567 of 5,737 Reviews

Glassdoor has 6,675 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.