Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (371) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (109) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (66) , Senior Manager (63) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 777 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 441 reviews)); "Great people and a lot of learning" ((in 407 reviews)); "Benefits are good and fair" ((in 387 reviews)); "Good pay and worklife balance" ((in 240 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 179 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 121 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 50 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 28 reviews)); "No diversity in the Amsterdam office." ((in 26 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,666 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,666 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

4.0

Aug 27, 2013

The company is too corporate and bureaucratic for its size.

Professional services

Recommend

CEO approval

Business Outlook

Pros

Its SaaS platform product is one of the best on the market, it is built on modern technology and very intuitive, qualities that make it fairly easy to sell. The growth of the company is unprecedented.

Cons

Management is extremely heavy and US centric which makes its European presence quite difficult. The company is painfully bureaucratic, particularly on the sales / services operations and finance side. The Services organisation has lost the right balance between customer satisfaction and profitability.

5.0

Aug 21, 2013

Very Good Company to work for

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company is selling an amazing product. They have a good reputation & some extremely satisfied customers because everything the company does is focused on the customers (existing customers are given as much attention as new ones)

Cons

The rate of growth is creating some growing pains. Some departments are starting to build out processes that may not necessarily serve us well

1.0

Aug 14, 2013

political, cutthroat & exhausting

Senior developer

Recommend

CEO approval

Business Outlook

Pros

good benefits & compensation, nice building.

Cons

Too much focus on pleasing the executives and not the customer. Everyone walks on eggshells. NO work-life balance, constant pushing for more and more work. This place is a revolving door, do not work here if you are looking for longevity or to be valued. Everyone is temporary. The company will be good because customers like the service and the product but employees suffer. Managers are too busy trying to keep their jobs and running around in circles to actually help anyone. Also IT, Travel are getting cheap... Hotel room sharing? Really? NO company Holiday party, it was canceled a couple years ago and now they do some weird hot cocoa event in the lobby during work hours that everyone is too busy to go to anyhow.

Viewing 5641 - 5643 of 5,666 Reviews

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