Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (371) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (109) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (66) , Senior Manager (63) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 775 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 448 reviews)); "Great people and a lot of learning" ((in 402 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 402 reviews)); "good pay and chance to hit target" ((in 263 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 179 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 126 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 47 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 29 reviews)); "No diversity in the Amsterdam office." ((in 28 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

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4.1

81% would recommend to a friend

(5,668 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,668 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

2.0

Apr 16, 2014

Left to your own devices

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

In the time I spent at ServiceNow it was apparent that people had great drive and determination to reshape their market and solutions.

Cons

I found that communication at the organization was abysmal, the senior management communication was good and clear but when it got down to those in the company there was confusion, lack of direction and lack of actionable initatives. Also I found that it was very hard to 'get going' in the company little guidance or mentoring available as such felt lost in the hubbub of it all and thus rapidly became demotivated.

1.0

Apr 2, 2014

A Nightmare from start to end

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great salary, Stock option, not much else.

Cons

Everything else, really! Poor work/life balance, extremely corporate, petty management, farcical bonus scheme, you name it, it happens at Servicenow.

5.0

Mar 31, 2014

ServiceNow is a great place to work!

Human resources

Recommend

CEO approval

Business Outlook

Pros

Amazing culture, and really great people to work with! We're moving fast, and there are always chances to learn new things from the other talented people that work here. Our product speaks for itself through our customers, and it is great to be apart of a company with so much growth and potential.

Cons

As with any growing company, there are some "growing pains" to be expected - especially in the fast paced environment, so it is important to recognize this from the start!

Viewing 5602 - 5604 of 5,668 Reviews

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