Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (371) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (109) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (66) , Senior Manager (63) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 773 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 450 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 412 reviews)); "Great people and a lot of flexibility" ((in 404 reviews)); "Good pay and stock options" ((in 256 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 183 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 123 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 48 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 31 reviews)); "No diversity in the Amsterdam office." ((in 25 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

ServiceNow reviews

4.1

81% would recommend to a friend

(5,668 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,668 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

1.0

Oct 21, 2014

Hostile Management... Beware there is no process in place for ANYTHING

Director, program management

Recommend

CEO approval

Business Outlook

Pros

free to set your own hours. Free to travel Free to set your project schedule

Cons

Company has no idea what they are doing. They assign program managers with no thought to strategy. Program managers are then expected to just magically align with leaders and tell them what is wrong with their area... A recipe for disaster and it always turns into a mess. ServiceNow is held together by its smart development team and great platform.. However internally they are struggling for direction, have no sense of strategy and if you are not in sales or development - you are treated like crap. Good luck on getting your bonus.. Classic bait and switch- they say you can earn a wonderful bonus yet no one does. They fire employees at random with no process or warning. They eliminate entire departments the same way. This is a company run by fear with little regard for humans. Stay away. Or better yet ask for a guarantee on your bonus for the first six months. Forgot to mention bonuses are every quarter- so you are being constantly re-evaluated. you will NEVER EVER get your bonus for the entire. year. Toxic and hostile - stay away. There are plenty of well run companies and this is not one of them.

1.0

Oct 21, 2014

21st century slave camp

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Salary and RSUs Nice Macbook Very easy interview process

Cons

This place has some serious issues with the way they treat their software developers. The middle managers here are bipolar slave drivers. They smile and suck up like minions to the executives, but are nasty and insulting to their directs. The developers are scared, stressed out and unhappy. There are many good job opportunities for good software developers elsewhere. Please pay heed to this warning, avoid this psycho slave camp.

3.0

Oct 20, 2014

Great Product in fast paced environment. Very poor mngt & focus on people.

Account executive

Recommend

CEO approval

Business Outlook

Pros

Fantastic product which will open doors with any customer. Great company perks and investment in employee training. Employees are regularly updated on future of product development in this high growth extremely sales orientated company.

Cons

If you are not in Sales you will likely not be valued or have a say. Mngt. makes decisions without thought and ends up losing good people which is a real shame. Some people get promoted/rewarded based on who they know rather than merit which is again unprofessional. There has been NO salary review since I joined the company 4 years ago. Some departments are scrapped without warning just because mngt. think its a good idea. People can be unfriendly and unwelcoming. High people attrition rate. A lot of travelling expected.

Viewing 5581 - 5583 of 5,668 Reviews

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ServiceNow

ServiceNow reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Hostile Management... Beware there is no process in place for ANYTHING

21st century slave camp

Great Product in fast paced environment. Very poor mngt & focus on people.

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