Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (371) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (109) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (66) , Senior Manager (63) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 773 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 446 reviews)); "Great people and a lot of learning" ((in 401 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 397 reviews)); "Good pay and worklife balance" ((in 251 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 173 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 130 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 49 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 27 reviews)); "No diversity in the Amsterdam office." ((in 24 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

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4.1

81% would recommend to a friend

(5,668 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,668 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

1.0

Dec 19, 2014

Dont be Fooled by the fake reviews, Technical Support is painful at best. Dreary, depressing and poor leadership.

Technical support developer

Recommend

CEO approval

Business Outlook

Pros

New building, nice MacBook computer. OK salary & benefits. They make the employees write fake glassdoor reviews.

Cons

Leadership is bad, they are always on edge and fearful of getting fired. They dont really know what they are doing. Turnover, no culture, they will work you hard with no value, everyone is replaceable. Ive seen so many people quit or get fired. Constant chaos due to frequent management turnover. The make employees write these nice reviews on Glassdoor so they can keep hiring. I have been in customer support for several year. We had the BEST Support Manager this place has ever seen and he just "disappeared" one day last year and things still are not as good as they were. Not sure why he left, it seemed political as he was doing great things for the teams and employees were happy. Now everyone wants out of support as fast as they can. There are a few females in the support leadership at a director level that are completely unstable and always running around the office literally screaming. My stock is just about 100% vested and leaving BTW this is the trend.

4.0

Dec 16, 2014

Great salary, great people, great product but a really American mentality.

Inside sales

Recommend

CEO approval

Business Outlook

Pros

It's a great company to work for in many ways. The product is amazing, they pay well and you get to work with a lot of great people.

Cons

It's really a "hire and fire" culture. If someone doesn't live up to the expectations they will be thrown out in any way possible. They are make a lot of promises they cannot keep, or maybe don't even intend to keep.

4.0

Dec 9, 2014

Overall a great company, great business.

Engineer

Recommend

CEO approval

Business Outlook

Pros

Fantastic product. Great business opportunities.

Cons

The company still thinks like a start-up. Change management is bellow par.

Viewing 5572 - 5574 of 5,668 Reviews

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