Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (371) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (109) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (66) , Senior Manager (63) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 772 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 437 reviews)); "Great people and a lot of learning" ((in 407 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 390 reviews)); "good pay and established brand" ((in 241 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 178 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 128 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 49 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 30 reviews)); "No diversity in the Amsterdam office." ((in 26 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

Skip to content Skip to footer

Notifications

ServiceNow

ServiceNow reviews

Compare reviews

4.1

81% would recommend to a friend

(5,669 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,669 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

5.0

Apr 13, 2015

Enterprise Account Executive

Client director

Recommend

CEO approval

Business Outlook

Pros

great service and culture. A lot of great support from marketing, inside sales, legal and SalesOps

Cons

Highly competitive environment only fit for high performers

2.0

Apr 9, 2015

Sales

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Love the company as a whole, product is good. Product infrastructure is solid. Nice MAC and offices.

Cons

Company can have 30-40% more sales if they value their customers more and not take them for granted. Very arrogant towards customers. Sales management decision seems to be based on friendship/politics and not on skills and experience which can be the nucleus of negative effects in many departments of the company.

5.0

Apr 2, 2015

Working with people top of their game. Great product and everyone is very focused.

Senior technical consultant

Recommend

CEO approval

Business Outlook

Pros

- Everyone in Professional Services is top of their game. - Team cooperation and collaboration is second to none. - Lots of flavour and general client variety. - Very professional. - Mentality of "teach them to fish, not fish for them". - Well respected management team (UK).

Cons

- Heavily focused on exam certifications which aren't the be all and end all. - Strict job titles and generally don't hire in Leads. - Lack of external training. - N'th degree resource planning - can be prohibitive.

Viewing 5554 - 5556 of 5,669 Reviews

Jobs at ServiceNow

Advisory Solution Consultant - East

Sr. CRM Account Executive - Manufacturing

Senior Software Engineer - UI

Senior Customer Success Manager - Moveworks

Senior Customer Success Manager - Moveworks