Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (373) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (109) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (66) , Senior Manager (63) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 797 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 455 reviews)); "Great people and a lot of learning" ((in 398 reviews)); "Benefits are good and fair" ((in 391 reviews)); "Good pay and stock options" ((in 253 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 177 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 123 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 50 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 34 reviews)); "No diversity in the Amsterdam office." ((in 24 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,676 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,676 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

4.0

Dec 18, 2015

Pretty satisfied so far

Senior technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Definitely a team of drivers. Pretty good work life balance. Office gets pretty quiet by 5:30pm. Those with more experience and expertise may be expected to stay a little later or be on call.

Cons

Some middle management lack experience. Both a pro and a con: You are asked to take a good amount of weekend shifts in customer support, but you do get a makeup day.

3.0

Dec 11, 2015

Growth Challenges

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Well run company with great technology and good executive leadership. The company is moving from the disrupter phase to the industry standard for ITSM as a cloud offering.

Cons

Sales Management is struggling with the sales model. Coverage of major accounts and new prospects is a mess. This differs region by region.

4.0

Dec 9, 2015

Amazing place.. if you are prepared to work hard

Senior consultant

Recommend

CEO approval

Business Outlook

Pros

They want drivers not passengers. Be prepared to work hard, and if you have a criticism, be prepared to have a solution.

Cons

I wouldn't say this is a con as much as a fact of life here.. they don't want whiners, they want doers. If you are the type of person who complains about things not working the way you would like, its probably not the place for you. It's a fast paced environment, and the expectation is you will roll up your sleeves and make it work!

Viewing 5491 - 5493 of 5,676 Reviews

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