Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (373) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (109) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (66) , Senior Manager (63) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 797 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 455 reviews)); "Great people and a lot of learning" ((in 398 reviews)); "Benefits are good and fair" ((in 391 reviews)); "Good pay and stock options" ((in 253 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 177 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 123 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 50 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 34 reviews)); "No diversity in the Amsterdam office." ((in 24 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,680 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,680 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

1.0

Jan 24, 2016

Toxic

Customer support manager

Recommend

CEO approval

Business Outlook

Pros

Shares are the only positives

Cons

Extremely toxic environment. Abusive language used by upper management especially in the Customer Support Area. Intimidation tactics used by both upper and lower management to make you abide to their own rules. You are totally spared if you rub shoulder with managers, if you talk your mind you are sacked without proper reason. It is totally expeditive especially if you are deemed not appropriate to fit to the upper manager's tastes. Any team member that praises managers, will in their good books and will be safe from sacking and oppression.

3.0

Jan 22, 2016

Working at Service Now

Senior capacity management engineer

Recommend

CEO approval

Business Outlook

Pros

Energetic and innovative start up atmosphere. Extendable platform at core of all service offerings. Lots of opportunities to shine.

Cons

Missing work life balance. Inconsistent company direction and strategic vision. Lack of learning from past mistakes.

4.0

Jan 19, 2016

Growing Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

A lot of room for growth in all areas of IT and overall Technology

Cons

Moving away from start up mentality to "mature" company and processes and procedures can be come cumbersome and make responding to needs more difficult.

Viewing 5485 - 5487 of 5,680 Reviews

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