Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (373) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (109) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (66) , Senior Manager (64) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 797 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 455 reviews)); "Great people and a lot of learning" ((in 398 reviews)); "Benefits are good and fair" ((in 391 reviews)); "Good pay and stock options" ((in 253 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 177 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 123 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 50 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 34 reviews)); "No diversity in the Amsterdam office." ((in 24 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,680 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,680 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

3.0

Feb 7, 2016

Culture Broken

Sales

Recommend

CEO approval

Business Outlook

Pros

Great Product, Happy Customers, Great Legacy

Cons

Lost the culture after IPO, While stock price very important, short term objectives having impact on staff, pricing / contractual issues difficult

4.0

Feb 4, 2016

Software Engineer

Software engineer

Recommend

CEO approval

Business Outlook

Pros

- Decent work-life balance usually until end of release period of time which is normal for software development where it's mostly deadline driven. - Everyone gets to participate in the design phase if willing to - Can be performance-based meaning your performance determines where you go in the right team - Above-market-average compensation - Great teams around for bouncing off ideas

Cons

- Technology you work with lags behind a bit because of the IT nature seemingly - Each team has its own culture - No 401k matching - Poor facilitity team/food supply - Might have to deal with remote teams on projects who can be in a different time zone often

2.0

Feb 3, 2016

Great Product - Okay Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

ServiceNow provides an amazing service/solution. We have given customers the opportunity to be better. The change that customers experience is so profound that they are excited and willing to share that message with everyone. Its very easy to support something that inspires so many outside of the organization.

Cons

Change is inevitable at ServiceNow. As the company begins to grow (and grow at a rapid pace), there is a constant flux of individual contributors, management, and senior management. If you've been there for any length of time, there are only a handful of familiar faces from when you first stepped through the door. As much as the company is embracing the change, they do not embrace the idea of investing and growing individuals. Those individuals who have been lucky enough to see promotion and engagement are mostly graded on your ability to socialize and less about your ability to perform the job.

Viewing 5482 - 5484 of 5,680 Reviews

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