Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (375) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (110) , Account Executive (108) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (65) , Solutions Consultant (60) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 784 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 441 reviews)); "Great people and a lot of learning" ((in 412 reviews)); "Benefits are good and fair" ((in 401 reviews)); "Good pay and worklife balance" ((in 256 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 175 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 131 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 47 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 30 reviews)); "they do not walk the talk on DEI and layoffs." ((in 27 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,711 total reviews)

Bill McDermott

92% approve of CEO

77% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,711 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

3.0

Oct 21, 2017

Play Hard, Work Harder

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Competitive pay, great benefits, many in-office perks likes bi-monthly happy hours on campus, kitchens full of snacks, and as much vacation as your manager approves. Awesome employees who like to have fun along the way.

Cons

Too many executives all trying to make their mark, so projects keep spinning around in circles and things get done too last minute. As a result, you end up spending way more nights and weekends working on projects than you really need to. Burn out is bound to happen sooner rather than later here.

4.0

Oct 20, 2017

Solid fast growing company

Product owner

Recommend

CEO approval

Business Outlook

Pros

* Fast growing company with a lot of opportunity * Passionate user and customer base * They truly do put customers first and what made me love this company * Great travel opportunity * High performance is valued

Cons

* Fast growing is also a con - training could use some improvement * Hard to get noticed in such a fast paced environment - You have to be highly visible or you will never make it (even as a high performer) * Products are very siloed and many wished that product teams would work more closely

1.0

Oct 19, 2017

IT is cutthroat and people are fired if they aren't liked

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company itself is awesome!

Cons

Don't work in IT. Lower bonuses, expected to work every weekend, vacations are denied! If they don't "like" you, no opportunity to transition somewhere else, you are just fired even though it may not be a good fit and you may be valuable in another function. They will keep you in the same function, torture you, and then be told you are fired. Favoritism and hypocrisy on what managers can do versus employees.

Viewing 5332 - 5334 of 5,711 Reviews

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