Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (375) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (110) , Account Executive (108) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (65) , Solutions Consultant (60) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 784 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 441 reviews)); "Great people and a lot of learning" ((in 412 reviews)); "Benefits are good and fair" ((in 401 reviews)); "Good pay and worklife balance" ((in 256 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 175 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 131 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 47 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 30 reviews)); "they do not walk the talk on DEI and layoffs." ((in 27 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,711 total reviews)

Bill McDermott

92% approve of CEO

77% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,711 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

2.0

Oct 24, 2017

Decent company, impacted by office politics

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Company leadership is open and honest, quarterly company meetings have a lot of information and updates on where the company is and what future plans are Working remote is allowed and never has been an issue. Quarterly bonus and stock options. Fully stocked kitchens with a lot of food options.

Cons

Fast growing company, which results in lack of training/communication. Extremely cliquey work environment, career advancement impacted as a result. "Unlimited time off" mentioned in the benefits is followed by "we cannot take more than 15 days per year" from managers on day 1. Aside from working remote capabilities, work/life balance is terrible. Expected to be working at all times, negative feedback if emails aren't answered late at night/early in the morning.

1.0

Oct 24, 2017

OVERWORKED/UNDERPAID

General ledger accountant

Recommend

CEO approval

Business Outlook

Pros

Lowest salary in Amsterdam! They are hiring underpaid foreigners mostly out of Netherlands due to their bad reputation here! Everybody exhausted on a daily basis, lots of mistakes made by managers those need to be corrected by operational! Fluctuation is very high-you will not even have time to remember for names! During your probation you do not have the full picture what is gonna be your role! It is an IT company, who is pre-testing their own products on them self-your process will never be "normal"!

Cons

Overwork not paid (about 30 hours per month-extreme overwork here is normal during closing-that is 2 weeks & slide down your overwork is also not an option!). Managers are not professional! If you have skills at Service Now is fine, if you do not have is also fine! For your overwork you are paid of with cutting your bonus! The finance team is full with not professional, incompetent individuals (waitress, shop assistant, bar musician)-at the end of the month you need to correct AP, AR, Payroll mistakes in the General Ledger beside your own closing tasks!

5.0

Oct 21, 2017

great

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

everything is great i rec working there

Cons

nothing, everyone is nice and salary is good, only, this job is not for faint hearthed

Viewing 5329 - 5331 of 5,711 Reviews

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