Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

80% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (376) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (65) , Solutions Consultant (60) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 800 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 456 reviews)); "Great people and a lot of learning" ((in 409 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 391 reviews)); "Good pay and worklife balance" ((in 258 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 173 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 125 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 48 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 33 reviews)); "No diversity in the Amsterdam office." ((in 27 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

ServiceNow reviews

4.1

80% would recommend to a friend

(5,726 total reviews)

Bill McDermott

92% approve of CEO

76% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,726 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews

3.0

Aug 10, 2018

Good Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good company. company has a good platform they have innovative products built on the platform Diverse industry spread. helps balance risk

Cons

Politics at times work life balance

2.0

Aug 9, 2018

Excellent Product but Extremely Bad Culture

Customer facing

Recommend

CEO approval

Business Outlook

Pros

The solution is very matured and has awareness among enterprise customers. Most customers are happy with the solution and hence feels good to work. The Senior management was approachable when it cam to business. The attractive part was the RSUs, which I understand is dwindling for new employees.

Cons

The culture is extremely bad and is run by the whims and fancy of local management team and their favoritism. It is hire and fire with no explanation given. Infact they build false case and reasoning against you. You are expected to work 18 hours a day and also on weekends. You are looked down upon if you give a personal reason for not being available in late evening.

5.0

Aug 9, 2018

Good to be part of such a successful company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good progression opportunities if you work hard. Improved employee care following the new CHRO hire.

Cons

The changes that take place within the organisation can be overwhelming but as long as you can embrace this and look at it from the positive side then you will go far.

Viewing 5206 - 5208 of 5,726 Reviews

Jobs at ServiceNow

ServiceNow Futures Summit — GTM Experience

Business Development Representative (Portuguese fluency)

ServiceNow Futures Summit - SWE Experience

People Operations Manager

ServiceNow

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Good Company

Excellent Product but Extremely Bad Culture

Good to be part of such a successful company

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