Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (371) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (109) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (66) , Senior Manager (63) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 775 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 448 reviews)); "Great people and a lot of learning" ((in 402 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 402 reviews)); "good pay and chance to hit target" ((in 263 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 179 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 126 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 47 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 29 reviews)); "No diversity in the Amsterdam office." ((in 28 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

81% would recommend to a friend

(5,668 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,668 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

2.0

Apr 13, 2019

Unbridled cronyism

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Platform based solution set. Strong customer base.

Cons

Current CEO has produced a "Lord of the Flies "work environment.

2.0

May 24, 2018

Strong potential company, but extremely poorly run

Director

Recommend

CEO approval

Business Outlook

Pros

Stock price has been going up significantly

Cons

Very poorly run. All the long term employees think they are gods and know everything about technology even though they are trying to build things that have existed for a decade. Old tech, old mentality.

2.0

Dec 18, 2017

Positive changes weighed down by CMO

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Most employees are talented and supportive. New CCO is a breath of fresh air—deliberate, strategic, and sane in a department that constantly chases its own tail. Benefits and compensation are on par for Silicon Valley and the company itself has a bright future now that we (finally!) have a CEO with vision. New leadership is beginning to invest in its culture and take a more active role in becoming a force for good in the world.

Cons

Unfortunately, our CMO lacks both strategy and vision, and is obviously out of his depth. To compensate, he focuses on the tactical—getting so down in the weeds and micromanagerial that those working on it are disempowered and ultimately give up trying to do what they think is best. Timelines are breakneck, burnout is high, and decisions are based on ego, not business acumen. Approval processes are a nightmare, with too many executive product stakeholders jockeying to put their own imprint (right or wrong) on every project that comes their way.

Viewing 49 - 51 of 5,668 Reviews

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