ServiceNow reviews

4.1

79% would recommend to a friend

(5,730 total reviews)
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Bill McDermott

91% approve of CEO

74% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,730 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
4.0
Aug 1, 2025
Recommend
CEO approval
Business Outlook

Pros

The benefits are excellent, at least compared to my experience thus far. The company seems great, doing well, supportive, and responsive when help is needed.

Cons

I was surprised by the sheer amount of onboarding content—much of it felt repetitive across various required training modules. Additionally, the expectation that new technical hires need hands-on help to set up their computers seems like an inefficient use of Digital Technology’s time. I also disagree with the policy requiring employees to be in the office 2 days a week if they live within 30 miles. This approach doesn’t align with environmentally conscious values and fails to accommodate neurodivergent individuals who have thrived in remote environments. In-person work can introduce challenges like noise, sensory overload, and constant distractions—often leading people to compensate by working longer or taking tasks home anyway. While some employees genuinely benefit from in-office collaboration, assuming that everyone works better in person is reductive—and frankly, ableist. A more flexible, inclusive approach would recognize the diversity of work styles and needs across the company. In-office attendance should be optional, not mandated, allowing individuals to choose the environment where they do their best work.

2.0
Jul 16, 2025
Recommend
CEO approval
Business Outlook

Pros

It’s clear who is fully engaged, who is curious, who is willing to put in the work, and who wants to get better. The opposite of the previous statement is also abundantly clear. Focus attention on those who are committed and disregard distractions. Solid benefits. Golden handcuffs if that's what you want for a few years.

Cons

ServiceNow does not have a track record of promoting successful individual contributors into leadership roles. Leadership hires are typically external candidates with prior leadership experience or internal leaders from other product lines or verticals. Many first-line, almost all of second-line, and every third-line and above sales leader lacks sufficient understanding of the products and how the solutions integrate. Due to the lack of leaders with a semblance of technical aptitude, the development of ICs is being crippled and deals are falling apart. Too much reliance on strong product offerings vs true selling capabilities. Additionally, sales leaders struggle in customer meetings to answer simple questions about our products, which impacts credibility. A significant number might be better suited elsewhere.

4.0
Mar 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Good benefits, and platform marketing help the product sell. It's expensive so some customers don't see the value compared to cheaper options

Cons

Some directors and managers are awful. They get rid of ppl that make complaints not the people causing the problems. Culture rolls down. They've cleaned out the senior APJ leadership over the past 18 months and so the newest batch are mostly ex Salesforce. Time will tell. Big push for SAP business

Viewing 475 - 477 of 5,730 Reviews

Glassdoor has 6,668 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.