Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

79% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (376) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (68) , Senior Manager (65) , Solutions Consultant (60) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 790 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 448 reviews)); "Great people and a lot of flexibility" ((in 417 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 393 reviews)); "Good pay and worklife balance" ((in 240 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 176 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 130 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 48 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 31 reviews)); "No diversity in the Amsterdam office." ((in 27 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

79% would recommend to a friend

(5,730 total reviews)

Bill McDermott

91% approve of CEO

74% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Culture & values

4.1

Compensation and benefits

4.0

Work/Life balance

3.8

Career opportunities

3.7

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,730 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

1.0

Oct 17, 2025

Toxic Culture, Aggressive PIPs, and Growing Layoffs

Quality assurance engineer

Recommend

CEO approval

Business Outlook

Pros

Good office premises AI Adoption Used to be employee-friendly, not anymore

Cons

Silent firings & forceful PIPs - feels like HRs have given a free hand to fire people. Micromanagement - Management doesn't even care to talk respectfully to their employees. No work life balance - Management treat employees as Robots. Giving 12 hrs everyday isn't sufficient to complete the work. Hell lot of pressure Less pay compared to peers Recently Hiring unfit candidates through - Feels like managers have an internal setup to hire their relatives who are unfit for the role.

1.0

Aug 26, 2025

Beware HR

Senior tse

Recommend

CEO approval

Business Outlook

Pros

Great learning, benefits , remote working , shares initially.

Cons

Over worked , stress , lack of pay increases , cliques , middle-management

2.0

Aug 19, 2025

Inconsistent culture, good pay and long term prospects

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good pay and benefits in theory Strong roadmap and opportunities Some teams are really strong and good

Cons

If you land in the wrong organization, things are nightmarish. People in power will abuse it if they dont like you outside of your work performance. Discrimination and getting rid of people through performance management common. That great leave policy? Use it and expect being demoted and/or pip'ed out after. Promotions of the worst behaved. Bad hiring practices. Illusion of a strong culture but its not consistently applied or cared for and senior leadership is oblivious or complacent.

Viewing 472 - 474 of 5,730 Reviews

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