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      ServiceNow

      Engaged Employer

      ServiceNow reviews

      4.1

      79% would recommend to a friend

      (5,730 total reviews)
      avatar

      Bill McDermott

      91% approve of CEO

      74% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Compensation and benefits

      4.0

      Work/Life balance

      3.8

      Career opportunities

      3.7

      Senior management

      ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,730 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      6K reviews
      4.0
      Oct 13, 2025

      Good place

      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wlb is good good pay

      Cons

      Growth is slow and outdated tech

      2.0
      Oct 13, 2025

      Best Culture and Average Quality work

      Software engineering director
      Recommend
      CEO approval
      Business Outlook

      Pros

      1) Continuously improving work culture 2) Excellent support for hybrid and remote work 3) Rapid adoption of AI technologies 4) Competitive pay packages

      Cons

      1)Outdated tech stack and lagging behind industry standards in adopting the latest technologies, except for AI-related initiatives. 2) Many tech leaders appear to be marketing consultants rather than true technology experts. 3)Lack of product mindset and a structured process for adopting business requirements into engineering delivery. 4)Commercial products are overpriced and difficult for enterprises to replace. The platform is monolithic and challenging to scale.

      5.0
      Oct 13, 2025

      Great place to grow and make an impact

      Senior platform architect
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Autonomy from day one with strong backing - Smart, kind teammates who raise the bar - Mission‑driven culture; values show in decisions - Plenty of opportunities across products and functions

      Cons

      - Sometime role boundaries are blurry, but this keeps the job vivid and engaging - Timesheet

      Viewing 472 - 474 of 5,730 Reviews
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      Glassdoor has 6,668 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.