Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at ServiceNow?

81% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.2 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (371) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (109) , Account Executive (107) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (78) , Senior Technical Support Engineer (76) , Manager (66) , Senior Manager (63) , Solutions Consultant (57) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 775 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 448 reviews)); "Great people and a lot of learning" ((in 402 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 402 reviews)); "good pay and chance to hit target" ((in 263 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 179 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 126 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 47 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 29 reviews)); "No diversity in the Amsterdam office." ((in 28 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

ServiceNow reviews

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4.1

81% would recommend to a friend

(5,667 total reviews)

Bill McDermott

92% approve of CEO

78% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Culture & values

4.2

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,667 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

3.0

Dec 6, 2018

Bait and Switch

Senior account executive

Recommend

CEO approval

Business Outlook

Pros

They attract you with very gracious salary and stock option plans to snag you away from your current role and sell you on the potential growth and direction of the company. I appreciate my paycheck! Good Medical/Dental/Vision

Cons

The company has grown too rapid that their processes and systems do not support the growth and rate of hire. It is ridiculously hard to find any information or make informed business decisions. Also, be on the lookout for rapidly changing comp plans or not honoring to pay out MBOs. While they are gracious on salary and stock they are very frugal when it comes to cell phone coverage, company expenses, and they do not offer a stipend to cover remote employees. I have now figured out where Hungry and Humble originates... Hungry - have to constantly follow up with fellow team members to get anything done and pester your peers. Humble - we pay you a lot in salary, don't expect us to help cover anything else

3.0

Dec 2, 2018

Please think twice before you join a group within ServiceNow

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Amazing and Energetic Exec Leadership Great platform Culture is spotty for some groups but overall there is a positive collaboration across different functional orgs

Cons

Depends on the org, some are very toxic No growth No empowerment No sense of belonging Depends on your relationship with your immediate manager, it will dictate your bonus % versus what you actually brought in to table. Its all about having that PERSONAL relationship versus having a healthy business relationship Unsafe working environment (*for some groups within ServiceNow)

1.0

Apr 18, 2018

Performance Reviews Not Documented. No NPS for internal Customers.

Program manager

Recommend

CEO approval

Business Outlook

Pros

Nice Company to work with. A lot to learn at Service Now. Ideal for new beginners/interns. Visa (Indian) workers will get promoted to Managers, even when they cannot spell "San Diego" or "Chicago". Some team members don't work and have fun as they are groomed well by their Managers. A good place to learn "smart grooming"....

Cons

Management 101 - Employer documents PR of every team member. This must help both the employer and employee. But what to do ? The Managers are lazy. Service Now HR does not believe in documenting performance reviews. The management spies on you using their well-fed rookies, security guards/cameras and external agents. Instead, just save time/money and document PR.....

Viewing 40 - 42 of 5,667 Reviews

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ServiceNow

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Bait and Switch

Please think twice before you join a group within ServiceNow

Performance Reviews Not Documented. No NPS for internal Customers.

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