Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

80% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (375) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (110) , Account Executive (108) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (65) , Solutions Consultant (60) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 808 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 444 reviews)); "Great people and a lot of learning" ((in 413 reviews)); "Benefits are good and fair" ((in 394 reviews)); "Good pay and stock performance" ((in 257 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 172 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 123 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 49 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 34 reviews)); "Quiet layoffs: Both contractors and full" ((in 26 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

80% would recommend to a friend

(5,715 total reviews)

Bill McDermott

92% approve of CEO

76% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,715 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

3.0

Aug 28, 2023

Great work, culture becoming toxic

Director

Recommend

CEO approval

Business Outlook

Pros

The work is rewarding and people love what they do. The passion for the platform and the mission is felt in every project. Bill is an excellent leader and he inspires trust and loyalty.

Cons

In some parts of the organization, there are men who are allowed to create and foster a toxic culture, and are sometimes rewarded for it as long as they are driving sales.

5.0

Jul 22, 2023

Amazing platform to position, great leadership, great processes and tools

Vp sales

Recommend

CEO approval

Business Outlook

Pros

In my opinion, one of the greatest cultures to work for in all of Tech. One of the greatest platforms to position to customers in all of tech. I would also say that Servicenow has the most potential in all of tech given the first two.

Cons

Given its great reputation in the market – it’s very competitive to not only get into, but also to stay at. As it’s valuation has increased rapidly, and the need for people has increased, this has improved.

2.0

Jun 14, 2023

Terrible work-life balance

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company was supportive in the transition to WFH during covid with additional benefits and perks.

Cons

If you want to spend your mornings, afternoons, and evenings M-F working... then ServiceNow is the place for you. With majority of engineering resources offshore in India, early morning and late night meetings were unavoidable. Good luck if you run into a production issue in the middle of the day while all engineering resources in India are offline. Obvious nepotism in the marketing organization with directors hiring people that they previously worked with, but brought absolutely no value to the team. Tons of meetings with useless status updates. Strict change management processes that make it extremely difficult to get projects done. Outdated tech stack and processes that make it difficult to be productive. ServiceNow aims to make work better, so why are teams still tracking things manually in Excel?

Viewing 355 - 357 of 5,715 Reviews

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