ServiceNow reviews

4.1

80% would recommend to a friend

(5,713 total reviews)
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Bill McDermott

92% approve of CEO

76% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,713 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
1.0
Mar 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Can’t think of any pros

Cons

Complicated product, lazy management and don’t spend money on employees. They keep taking away money from employees

1.0
Mar 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Pension Health and dental insurance Nice office and good location

Cons

The role and company culture are often presented as much more attractive during the hiring process than what the reality turns out to be. Internally, there seems to be a significant number of senior roles focused more on justifying their existence than on driving meaningful progress. There are frequent organizational changes that often feel unnecessary or poorly thought through. Teams are regularly moved between organizations, renamed, and then sometimes moved back again within a short period of time, creating confusion rather than improvement. Career growth is very slow and largely time-based rather than performance-based. The average promotion timeline is around three years regardless of how well you perform. Salaries are generally below market and increases are limited, which often leaves employees feeling undervalued despite their experience and contributions. Management and HR show limited interest in employee development or long-term career progression. In some teams there are also issues with micromanagement, which can make the work environment frustrating. The company is also relatively conservative when it comes to employee engagement or events, which contributes to a culture that can feel quite stingy compared to many other companies in the industry. Overall, unless you are comfortable staying in the same role for several years with limited growth or salary progression, this may not be the right environment.

2.0
Jan 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Unlimited PTO, Wellness Days, generous holiday schedule

Cons

Any day not on the above. Upper Managment, middle managment, and the majority of front line leadership that remains.

Viewing 343 - 345 of 5,713 Reviews

Glassdoor has 6,650 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.