Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at ServiceNow?

80% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 4.0 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (375) , Senior Software Engineer (206) , Staff Software Engineer (114) , Technical Support Engineer (110) , Account Executive (108) , Solution Consultant (105) , Associate Software Engineer (93) , Director (92) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (67) , Senior Manager (65) , Solutions Consultant (60) , Sales (46)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 784 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 441 reviews)); "Great people and a lot of learning" ((in 412 reviews)); "Benefits are good and fair" ((in 401 reviews)); "Good pay and worklife balance" ((in 256 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 175 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 131 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 47 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 30 reviews)); "they do not walk the talk on DEI and layoffs." ((in 27 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

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ServiceNow

ServiceNow reviews

4.1

80% would recommend to a friend

(5,712 total reviews)

Bill McDermott

92% approve of CEO

76% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Compensation and benefits

4.0

Work/Life balance

3.9

Career opportunities

3.8

Senior management

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,712 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

6K reviews

3.0

Feb 24, 2022

Depending on department can be a toxic culture

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great benefits, Smart colleagues, Global company

Cons

Toxic work culture Emails at all times of the day and night You’ll find yourself responding to work even on The weekends. They like to call it the “rocket ship” and seems like everyone is drinking the kool-aid. Zero work life balance! Stay away!

3.0

Feb 20, 2022

Depends on what you care about

Director

Recommend

CEO approval

Business Outlook

Pros

- Compensation usually above market - (Formerly) great equity grants - Very high growth - Excellent marketing - Extensive training opportunities

Cons

- Internal culture at management levels ranges from non-existent to toxic and hostile - Once fully vested, people leave almost immediately, which shows how little the environment actually provides past compensation - Despite internal messaging there is a sense that the music will stop sooner rather than later and things will get worse quickly - Customers are beginning to dislike the company as much as they like the product

3.0

Oct 25, 2021

Leadership politics

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Team mates are incredible. Bill is amazing. Solutions are credible.

Cons

Leaders at the VP and SVP level can’t find a way to work well together. Conflicting styles, can’t play in the sandbox together. They say the right things but don’t action them . Too much inside politics that plays with the careers of dedicated employees. And at the senior director level it’s even worse. It’s a shame. Unfortunately there’s a big disconnect from the narrative Bill has and what leadership down stream do.

Viewing 322 - 324 of 5,712 Reviews

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