ServiceNow reviews

4.1

81% would recommend to a friend

(5,711 total reviews)
avatar

Bill McDermott

92% approve of CEO

77% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,711 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
3.0
Oct 15, 2023
Recommend
CEO approval
Business Outlook

Pros

ServiceNow has a great story and Bill McDermott is a fantastic leader.

Cons

First and second line leadership is not the best I’ve ever worked with. Micromanagement doesn’t work. Compensation plan is good if you have a good patch, but the plan for reps with one or a few accounts is not motivating.

3.0
Sep 28, 2023

Not as rewarding as it used to be

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Good amount of holidays, wellbeing days - Compensation feels competitive, with consistent bonus payout and opportunity for equity refresh - A lot of smart people who are passionate about what they do

Cons

- Unlimited PTO is a farce. Unless you're in EMEA or in leadership, who seem to be out of office two months a year, you will use less PTO than you would anywhere else. - We deliberately choose not to use our own products to manage workflows in most cases, which is honestly embarrassing and not something I think customers would feel great about if they knew. - Santa Clara is full of self absorbed workaholics whipping the org to move at unsustainable speed with shrinking budget and headcount. - Some ambitious leaders have consolidated too much organizational mass under themselves and have managed it poorly as a result, but face no accountability. - Global roles have significant demand and pressure to work essentially across all time zones. I have 7-9pm calls on my calendar almost every day of the week. This is a great opportunity for privileged employees who have little to no obligations or aspirations outside of their career. It's demoralizing for everyone else. - Often feels like an obsession with obscure wall street metrics drives the business more than what we deliver to customers. It's as if we strive to be Sisyphus; we crunch every quarter, we beat and raise guidance to crunch ever more, and every quarter the share price decreases because the market is volatile. Nobody is winning. When the job market opens up again, attrition is going to be wild.

3.0
Dec 2, 2022

Not a great place for women

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits are great, pay is very competitive

Cons

If you are a woman here, get ready for tons of mansplaining by dudes that are less knowledgeable and less experienced than you. There are obviously many men who were in the right place at the right time and promoted beyond their capabilities and are very insecure about it.

Viewing 319 - 321 of 5,711 Reviews

Glassdoor has 6,647 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.