ServiceNow reviews

4.1

81% would recommend to a friend

(5,711 total reviews)
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Bill McDermott

92% approve of CEO

77% positive business outlook

ServiceNow has an employee rating of 4.1 out of 5 stars, based on 5,711 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

6K reviews
2.0
Oct 5, 2013
Recommend
CEO approval
Business Outlook

Pros

Macbook work Laptop, good coffeemaker

Cons

Midlevel Management seems to be unwilled to roll sleeves up or go into details to enhance results, lag of implemented processes lead to sets of criterias and report KPI s (like on activity) that do not translate into actionable let alone scaleable or planable results. Allmost all international sales staff in the EU HQ staff is either underperfomant midlevel crownies that once where with EMC or are desperate enough to start with servicenow for what is average salary at a premium price location combined with Quotas that do not appropriately actual value delivered and revenue generated as based on some underperfomant senior Managers inappropriate KPI s that fosters mediocracity as well as incentivizing hit and run deals over broader share at the clients vallet in Presales and Marketing and then having to rely on field sales to catch up on all that was missed due incapability of management to deliver appropriate value. I know former collegues of two of the guys so it is save to say that mediocracity hiding in behind titles like "director" is the line of proceeding they are good at and with no ability or aspiration to change but lots of efforts spent in obfuscation and blame-shifting of uncerperfomance of their departments. This applies to the specific non-US office location i worked at, it may be different in other locations

2.0
Jul 31, 2013

Success comes with too high a price...

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great product Loyal customer community Growing partner program Great comp plan

Cons

Little internal communication No real sense of internal community Decisions are made with little to no feedback from field Too much have-nots in sales

4.0
Sep 13, 2025
Recommend
CEO approval
Business Outlook

Pros

The company is a stable and prominent global player with a highly popular product, which provides a sense of security. There haven't been any layoffs in the engineering organizations for a long time, which is a huge plus. The technical challenges are genuinely interesting, and I've had the opportunity to work on some complex problems. The best part, however, is the people. My coworkers are some of the smartest and most hardworking engineers I've ever collaborated with.

Cons

The tech stack is outdated and heavily proprietary, which means the skills you gain aren't easily transferable to other jobs. The code and architecture are extremely complex and convoluted, making it a painful and slow process to fix bugs and build new features. This leads to a lot of defects and impacts development speed. We operate on a long waterfall release cycle, and the company as a whole lacks agility due to its size. Teams often work in silos. Upward mobility can be a real challenge; it seems to be more about politics and appearances than technical merit.

Viewing 310 - 312 of 5,711 Reviews

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