ServiceNow reviews

CMO 'leads' through bullying, micromanagement, retaliation and fear-based tactics. Diversity is non-existent with only one woman on the marketing leadership team which has likely helped fuel the 'bro culture' mentality. The marketing team avoids innovation or 'pushing the needle' due to fear of reprisal or public embarrassment of the CMO telling them their ideas are 'not good' and/or ensuring that those ideas are not supported broadly. Therefore the majority of the marketing is focused on tactical execution which will not take the company to the level it needs to be in support of the CEOs vision. Many very seasoned marketing people have joined the company over the past few years who are chomping at the bit to implement new programs and ideas, but the culture of fear, lack of appreciation for innovation, and lack of acknowledgement of people's expertise that they bring to the table, has caused many people to leave, and/or just punch in and punch out in order to wait for their stock to vest.

ServiceNow by far has been the worst experience in my professional career. The people who have been promoted to management (especially in Sales Operations) are under qualified, immature, and incompetent. The only reason why ServiceNow likes to hire from within is that the pre-IPO “management” are afraid of people from the outside who actually have relevant experience. They simply don’t want to be exposed for the clowns that they are. If you choose to work here, be prepared for constant backstabbing and high school antics. Seriously folks, get a grip. You’re not saving lives. There is little to no guidance about doing your job, and the expectation is you’ll just “figure it out” once you’re handed your Active Directory credentials. Management will boast about the great work/life balance they have; meanwhile you’re working 15 hour days and killing your set for nothing. The “changes” to the culture are so surface level it’s comical. Plastering slogans all over walls and having pictures of people with piercings and tattoos on the website doesn’t mean the company has a great culture, or even a good one. Bottom line - if you’re not pre-IPO, willing to degrade yourself to get ahead, or just desperate for a paycheck, ServiceNow is not the place for you.