Sephora reviews

3.7

65% would recommend to a friend

(9,618 total reviews)
avatar

Guillaume Motte

81% approve of CEO

56% positive business outlook

Sephora has an employee rating of 3.7 out of 5 stars, based on 9,618 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sephora employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

10K reviews
3.0
Oct 19, 2015
Recommend
CEO approval
Business Outlook

Pros

Sephora is classic retail IT: reasonable hours, predictable responsibilities, top-heavy management, access to world-class technologies, systems and equipment. The 4 weeks of vacation, unlimited sick-time and bonus structure (half a year's pay in my case, when we have a good year) are fantastic.

Cons

Top-heavy management. Dysfunctional relationships between software development and product development, worsened by management style and insecurity. Obvious racial profiling in the IT group when hiring for management positions (It's what they call an "Indian shop"). Very few promotions in the overall IT group -- I think they figure the benefits and lifestyle are so good that promotions aren't necessary.

4.0
Oct 9, 2015

....

Recommend
CEO approval
Business Outlook

Pros

Gratis, bonuses, and making people feel beautiful. Playing with makeup all day. Seeing new products before their launched.

Cons

Clients can be needy, which is fine but some over do it. Feeling like pressure of making sales goals on a time limit. Not being able to spend more than 10-15 with one client makes it hard to understand what they need. Feeling like you run around all day and go to get a sip of water, to be yelled at for talking to a co-worker, even though they were just saying hi to each other. Never feeling good enough, when they promote people who are new. Having to be checked out every time you leave the building. To the point where I had to take my sweat shirt off for a male manager and was only wearing a small tank top. Very embarrassing.

5.0
Aug 18, 2015
Recommend
CEO approval
Business Outlook

Pros

I was hired at Sephora in Manhattan, Times Square. I fell in love with the welcoming attitudes of all the employees and instantly gravitated to Sephora and applied for a job my first time there. The training was very well done and lively. Everyone I encountered was very passionate about their job and very happy to be there.

Cons

The worst issue in my opinion is getting searched. Yes, SEARCHED. I'm not sure if this is done at every sephora but they search you and your belongings when you check in to work (what's the point?) and they search you again when you leave. I read every material we were given and everything on the hiring site and it was never mentioned anywhere. We were never warned about this and on orientation day we were all a bit shocked when we were lined up and asked to take off our coats and open our purses in front of everyone. Note that none of us were anywhere near any products, it was just a big empty room with a projection screen, tables, and chairs.They sifted through our belongings, opening every bag inside. I felt extremely uncomfortable and violated, a warning would have been nice! I'm sure some of the 40 people there had something embarrassing in their bag. Also, the hiring process was VERY lengthy and confusing (3 interviews: 2 group interviews, 1 individual interview). I suspect this was unique to Manhattan as there is a large pool of applicants that must be narrowed down. Lunch was supposed to be provided during orientation since we were required to be in attendance from mid morning and into the afternoon, instead we were given some warm soda and oreos lol. No big deal but it was annoying. They were also strangely adamant about us not taking the notepad/pen we used to take notes during orientation. I found that a bit odd.

Viewing 241 - 243 of 9,618 Reviews

Glassdoor has 12,235 Sephora reviews submitted anonymously by Sephora employees. Read employee reviews and ratings on Glassdoor to decide if Sephora is right for you.