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      Sanctuary

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      Sanctuary reviews

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      3.1

      57% would recommend to a friend

      (355 total reviews)

      Craig Moule

      52% approve of CEO

      57% positive business outlook

      Ratings by category

      3.3

      Diversity & inclusion

      3.1

      Culture & values

      3.0

      Work/Life balance

      2.9

      Compensation and benefits

      2.9

      Career opportunities

      2.8

      Senior management

      Sanctuary has an employee rating of 3.1 out of 5 stars, based on 355 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sanctuary employee rating is in line with the average (within 1 standard deviation) for employers within the ONG y Organizaciones sin fines de lucro industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      355 reviews
      1.0
      Dec 5, 2017

      Will they ever learn or listen??

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nothing could compensate for the way they treat people.

      Cons

      Run like an victorian "Work House" with a culture of bullying

      avatar
      Sanctuary Response
      8y
      We’re very sorry that you feel this way and would encourage you as a current employee to get in touch as soon as possible so that we can discuss with you the concerns you have. There is a network of HR Business Partners or Staff Council representatives across the business who you can speak to confidentially. We also have zero tolerance on bullying, and would advise that you raise this via the Don’t be a Bystander email address which can be found on our intranet.
      1.0
      Mar 22, 2023

      Poor for anyone’s mental health

      Customer service officer (call center)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some lovely colleagues (none of them left working there now either really) if it wasn’t for them I would have left sooner

      Cons

      Back to back calls from abusive customers with barely any time between calls Not qualified to deal with these calls Questioned on even leaving desk/taking breaks multiple times- not allowed to make a drink whilst on a toilet break Poor handling of mental health of staff Poor sickness policy no allowances for mental health, bereavement etc still forced to come back before ready Scrutiny of how you reacted on call recordings every month even if a customer was abusive you are expected to deal with it Bullying management- one staff member in particular must have bullied their way through everyone by now and some how they are still employed. No progression more of if your face fits culture

      3.0
      Jan 11, 2023

      Great colleagues

      Area manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Experienced knowledgeable Team Agile working Great colleagues

      Cons

      Long delays completing repairs Too centralised More interested in taking over other companies than improving the service to existing customers.

      Viewing 25 - 27 of 355 Reviews
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      ReviewsSanctuary reviews

      Glassdoor has 377 Sanctuary reviews submitted anonymously by Sanctuary employees. Read employee reviews and ratings on Glassdoor to decide if Sanctuary is right for you.