Sam's Club reviews

3.3

51% would recommend to a friend

(12,871 total reviews)
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Latriece Watkins

60% approve of CEO

44% positive business outlook

Sam's Club has an employee rating of 3.3 out of 5 stars, based on 12,871 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sam's Club employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

13K reviews
1.0
Jun 20, 2015
Recommend
CEO approval
Business Outlook

Pros

The free refills were the only benefits they told me about when I was hired -- and they kind of mentioned I would get health benefits....if I worked enough hours weekly.

Cons

Unprofessional management; high turnover (I swear somebody will hire on for a week and then I won't see them ever again); underpaid (three neighboring retail stores pay more than they do. Must we not forget that three of the Waltons are on Forbes' Top Ten richest Americans list); under-appreciated (management will drive you like cattle with great disrespect for the associate).

3.0
Oct 19, 2014
Recommend
CEO approval
Business Outlook

Pros

The best part of working at Sam's Club would be the friendly coworkers. Never had a problem with anyone except once, and that was handled appropriately. Sam's pays well for our community and there have been some opportunities for me that I did not expect when originally hired. I've never had a problem getting the attention of management if we had an issue to be addressed, nor have I ever been refused for requests for assistance from management.

Cons

Cons are things such as having WAY to much to accomplish while other associates are allowed to have 30-45 minute chit chats out on the floor with nothing ever being said about it, if anyone even notices what's happening. It's a regular occurrence. When one of your coworkers is allowed to waste the last half hour of a shift doing nothing but talking for 20 minutes and then sitting in the break room for the last 10 minutes waiting out the time clock... Meanwhile, you have too much on your hands and are the only one in your area... I have no words to describe the resentment that situation creates.

4.0
Feb 11, 2013
Recommend
CEO approval
Business Outlook

Pros

The best reason to work for this company is that they hire from within. There really is no limit to how far you want to go, they'll support you all the way. If you have talent and you're passionate about your work, you can go from pushing carts at $8-$10/hr to being an assistant manager, making $44k a year, in as little as two years. I personally know a market manager that started with the company as a demo boy.

Cons

One of the major downsides to working at sams is that they seem to be losing touch with the hourly workforce. The company is constantly trying to cut costs so that we can offer the absolute best price to our members. In doing so, however, the morale of our associates, particularly those with more than a couple years of experience, is negatively affected. Last year, the company rolled out a computerized scheduling system that scheduled associates based on need as determined by a projected sales figure. The idea was sound but the reduced staffing continues to be the main source of undue stress for both the customer and associate. If you're planning on a career with the company, you should know the health insurance plans are expensive and unaffordable for an hourly associate that needs to see a doctor regularly or one who needs to cover the medical needs of their family. In the event of a major medical emergency, however, insurance will cover 100% of expenses once you meet your out-of-pocket maximum.

Viewing 16 - 18 of 12,871 Reviews

Glassdoor has 14,123 Sam's Club reviews submitted anonymously by Sam's Club employees. Read employee reviews and ratings on Glassdoor to decide if Sam's Club is right for you.