Sage reviews

3.6

63% would recommend to a friend

(5,254 total reviews)
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Steve Hare

71% approve of CEO

60% positive business outlook

Sage has an employee rating of 3.6 out of 5 stars, based on 5,254 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Sage employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

5K reviews
1.0
Nov 29, 2018
Recommend
CEO approval
Business Outlook

Pros

10% pension. You can buy holidays

Cons

This, in a nutshell is shown in the last handful of reviews of the company on here. We have honest feedback by those genuinely concerned about the company has become and the issue with the total lack of humanity, trust or warmth and pressure is destroying from within, followed by what looks like a threat posted by the executive that senior managers that are not performing will be removed. So in the space of a weak we have seen a message internally that anyone criticising the directors will be removed and now a threat that any senior manager the executive deems failing will be removed. With this the poison spreads down from senior managers to managers, to team leads to everyone. Each relationship is corrupted, all trust is lost. Each level behaves as though they are close to be fired and this is passed onto everyone in the company. We are in a continuous loop of trying to meet the next un-achievable, underfunded and under-resourced project goal or your job is under threat. No successful companies behave like this, none. This is a sign that those at the top of the company are out of their depth at the helm of a FTSE 100 technology company. Threats and hostility can never replace ideas and leadership. You aren't running a 1970s factory, you are running a tech company where talent and ideas get you success, not threats. What this creates is good people in management positions pushed further than they should ever be, making mistakes and expecting all of the reports to continuously work flat out, just to keep them in a job. Sage is a company that asks for everything, your dinner time, your life outside of work, the appraisal policy even states you need to work harder than we expect you to and do tasks we don't expect you to in your position, in order to simply get a cost of living pay increase and it rewards you with no job security and threats. The desire at all levels to stay in a job means short term penny pinching is more important than planning and burning your employees out is the norm. This wouldn't work if there was only 1 tech company offering careers of this type, but in a world where there is so many companies to chose to make your career, this is suicide as talent leaves.

1.0
May 16, 2018
Recommend
CEO approval
Business Outlook

Pros

Brilliant and talented colleagues Excellent pension scheme Lovely surroundings

Cons

STEPHEN KELLY IS DESTROYING SAGE. His cloud based strategy is flawed as the half year results demonstrate. The majority of our UK customers don't want Office 365 or a cloud based product. Ignore the existing, loyal Sage 50 customers at your peril as they are the ones bringing in the revenue. I used to be proud of Sage's technical support and we used to win awards for our Sagecover and customer service. Now there is an excessive focus on selling. Technical support and customer service is secondary - basically sell the customer something then fob them off with an Ask Sage article. Extremely talented, knowledgeable technicians on 'performance improvement plans' because they are not hitting their ridiculous sales targets. The second biggest issue is the 'stacked ranking' performance management system. Sage promised that they wouldn't use this but have gone back on their word. Basically forcing people to under perform when they clearly aren't, just to fit this ridiculously archaic 'Bell Curve'. All this does is to encourage a 'dog eat dog' culture where people don't share knowledge in order to get one up on their peers as well as demotivating people who are forced to under achieve. Teamwork goes out of the window and it's created a toxic atmosphere in Newcastle.

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Sage Response
8y
Thank you for taking time to write a review. We agree that there are many brilliant and talented colleagues at Sage, and we are always looking for top performers. That is the reason we invest in providing exceptional benefits and an inspiring work atmosphere as you mentioned. I am sorry that your personal experience at Sage has not been a positive one. As a long-term employee of over 10 years, you have probably experienced change due to our growth, and adapting to new ways of working can be a challenge to some people. I assume based on your long tenure that there are things about our culture and our company that you do value that has kept you here for so long. I hope you will consider sharing some of your insights internally through our various channels where your opinions, perspectives, and solutions can be heard by our leadership and make a true impact.
1.0
Apr 28, 2017
Recommend
CEO approval
Business Outlook

Pros

Nice office and free snacks among others mirages to bait and hide the catastrophe. The people below middle and upper management are really great people and act like humans. There are some gems in management, but the lack of systems to spot bad leaders is nonexistent. There's not repeatable way Sage has found yet to identify and foster good leaders yet. Hence, they have many bad leaders.

Cons

HR is rotten to the core for the US. There was a massive exodus last year in talent. The solutions are great example of what not to do to. Ancient design in the cloud may help describe this. Sage's solutions iterate at the pace of a dead snail.

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Sage Response
9y
Thanks for your feedback. Our performance management process identifies colleagues who are under performing and performance improvement plans are put in place to help get these colleagues back on track. If colleagues' (including leaders') performance continues to be unacceptable they may be exited from the organisation – and this is happening! The Talent Review process would identify these risks / future gaps in leadership and plan succession pipelines for these positions. This is something we are taking incredibly seriously and we have made commitments to our board to strengthen our leadership pipeline. Our Code of Conduct and Sage Values and Behaviours describe the standards we expect from all colleagues in ‘how’ they achieve their goals at Sage. These frameworks underpin our Leading @ Sage Programme which was launched in April. Thanks again for your feedback.
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